XHENI GJERGJI
Shkoder,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Hotel Management Trainee
Silversea Cruises
11.2021 - Current
- Understanding how Cruise Line Hotels operates
- Supporting Senior Managers with various tasks (policy-making, goal-setting)
- Evaluating crew members' performances
- Understanding each department's daily processes and goals
- Providing administrative support
- Getting familiar with personnel duties and corporate main contacts
- Participating in companys' strategic planning
- Helping Hotel Director in evaluating performance (writing reports, analyzing data)
- Keeping track of business revenue
- Researching ways to increase profitability and lower risk
- Creating and giving presentations
- Supervised a team of 280 hotel employees and helped to resolve issues arising daily
Assistant Food and Beverage Manager
The Embassy Valletta Hotel
08.2020 - 10.2021
- Exercising administrative control and coordination of all F&B operations including staffing, training, scheduling, ordering, inventory control, meal and beverage pricing, and equipment and facility maintenance and cleaning
- Planning and overseeing F&B services for special events and banquets
- Formulating annual operating and reserve budgets to support the F&B operation and managing the F&B operation within approved budgetary limits
- Analyzing and evaluating financial data related to F&B operation
- Ensuring that F&B personnel consistently maintain a high level of quality service to restaurant and bar patrons, and preparing and conducting annual performance evaluations of F&B staff
- Ensuring that all F&B facilities and services meet and exceed all applicable health, sanitation, and safety requirements
- Establishing reasonable rules and procedures to govern the F&B operation consistently and fairly
- Conducting regular staff and safety meetings and reporting and
- Resolved customer complaints involving food or beverage quality and service
- Maintained highest standards for beverage quality and service
Food and Beverage Senior Supervisor
Intercontinental Hotels Group, IHG
09.2020 - 09.2021
- Investigating work-related injuries, Set goals for performance and deadlines in ways that follow company plans and vision, and communicating them to subordinates
- Monitor employee productivity and supply constructive feedback and coaching
- Maintain timekeeping and personnel records
- Scheduling
- Training over 70 employees every season
- Controlling costs of food and beverages by doing stock take monthly
- Managing day-to-day operations of outlets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Identified team weak points and implemented corrective actions to resolve concerns
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Education
Certificate Forensic Psychology, Criminal Profiling - undefined
International Business Management Institute (IBMI)
Sep 2022
Bachelor's Degree - International Hospitality Management
Institute of Tourism Studies
Aug 2021
Certificate Global Governance - undefined
International Business Management Institute (IBMI)
Aug 2019
Certificate Leadership and Team Development - undefined
Udemy University
Skills
- Word, Excel, PowerPoint
- Outlook, Email
- Fidelio, Opera, POS
- Analytical, Hotel Operation
- Multitasking
- Communication, Conflict
- Resolution, Prioritizing
- SKILLS
Timeline
Hotel Management Trainee
Silversea Cruises
11.2021 - Current
Food and Beverage Senior Supervisor
Intercontinental Hotels Group, IHG
09.2020 - 09.2021
Assistant Food and Beverage Manager
The Embassy Valletta Hotel
08.2020 - 10.2021
Certificate Forensic Psychology, Criminal Profiling - undefined
International Business Management Institute (IBMI)
Bachelor's Degree - International Hospitality Management
Institute of Tourism Studies
Certificate Global Governance - undefined
International Business Management Institute (IBMI)
Certificate Leadership and Team Development - undefined
Udemy University
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