Xheni Shahu
Westland,MI
Summary
Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Leo's Coney Island
07.2023 - 03.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Social Media Manager
Remax Albania
04.2018 - 01.2023
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Designed and implemented social media strategies to align with business goals.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Increased brand awareness by developing and implementing effective social media strategies.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Devised creative promotional campaigns aligning with overall marketing objectives boosting sales during peak seasons.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Education
No Degree - Business Administration And Management
Univeriteti I Tiranes
Tirane,AlbaniaSkills
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Social Media
- Excellent Multitasking
- Verbal and written communication
- Critical Thinking
- Advertising
- Problem-Solving
- Networking and relationship building
- Passion for customer satisfaction
- Reliable and Responsible
Languages
English
Professional Working
French
Elementary
Italian
Professional Working
Albanian
Native or Bilingual
Timeline
Restaurant Manager
Leo's Coney Island
07.2023 - 03.2024
Social Media Manager
Remax Albania
04.2018 - 01.2023
No Degree - Business Administration And Management
Univeriteti I Tiranes
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