Project Coordinator
Intesa Sanpaolo Bank Albania
- Worked within the Transformation Division.
- Turned complex projects into real, measurable change across departments, systems, and services.
- Involved in projects like the automation of outgoing transfers via robotic process automation, the digital transformation of loan disbursement through ICPA, and the integration of the Genesys call center platform.
- Improved efficiency and client experience.
- Worked closely on the Commercial Intranet, Digical mobile application, Mortgage Center, and OBDX platforms, bridging business needs with technical implementation.
- Collaborated with senior leadership, including the Deputy CEO, to ensure strategic goals are translated into practical execution.
- Prepared project dashboards for senior management, coordinated cross-functional teams, and followed up on action items and resource tracking.
- Supported budgeting and timeline oversight.
- Thrives on structure, clarity, and collaboration.
- Comfortable navigating between IT, business, and leadership.
