Xhensila Kamberaj
Summary
Personable and solution-oriented professional with ten years of experience in customer support and nearly two years of training experience. Result focused customer service professional with strength in communication and clear focus on meeting and exceeding organizational targets while maintaining compliance.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Finexio
Orlando, FL
10.2021 - 12.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Created training outline and trained new team members.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Completed phone and portal payments for buyer's clients.
Client Success Analyst (Remote)
Onramp Invest
San Diego, CA
03.2021 - 10.2021
- Establish industry and product expertise to effectively promote product to clients.
- Onboarded beta group of RIAs and assisted with brokerage operations plans.
- Support clients through leading demo calls and onboarding process.
- Coordinate weekly discussions on topic of Crypto/DeFi/Financial News discussions and bring questions to develop financial industry expertise.
- Respond to and resolve any client disputes through email, phone, and other platforms such as zendesk and hubspot.
Dependency Case Manager
One Hope United
Orlando, FL
01.2024 - Current
- Provided case management services to clients and their families, including assessment of needs, development of service plans, and coordination of resources.
- Assessed the physical, mental health, educational and social functioning of clients in order to develop intervention strategies.
- Collaborated with community partners such as schools, medical providers, probation officers, law enforcement and other agencies to ensure client's needs are met.
Case Manager
Camelot Community Care Inc.
Orlando, FL
03.2023 - 10.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Recruiter
Hueman People Solutions
Jacksonville, FL
04.2019 - 02.2020
- Conduct pre-screen and phone interviews with qualifies candidates.
Education
Bachelor of Arts - History
University of Florida
Gainesville, FL05.2018
Skills
- Relationship building
- Project management abilities
- Interpersonal Communication
- Problem-solving abilities
- Conflict mediation
- Adaptive team player
Timeline
Dependency Case Manager
One Hope United
01.2024 - Current
Case Manager
Camelot Community Care Inc.
03.2023 - 10.2023
Customer Support Specialist
Finexio
10.2021 - 12.2022
Client Success Analyst (Remote)
Onramp Invest
03.2021 - 10.2021
Recruiter
Hueman People Solutions
04.2019 - 02.2020
Bachelor of Arts - History
University of Florida
Similar Profiles
Mark SchlernitzauerMark Schlernitzauer
STRATEGIC ACCOUNT MANAGER at FINEXIOSTRATEGIC ACCOUNT MANAGER at FINEXIO
Paul PostaPaul Posta
Account Operations Leader at FinexioAccount Operations Leader at Finexio
Daniel BirdDaniel Bird
Senior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & SupplySenior Customer Support Specialist/Customer Support Specialist at Berkheimer Automotive Paint & Supply