Lela Xhindoli
Jacksonville,FL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Resolution Specialist, II
Baptist MD Anderson Cancer Center
07.2021 - Current
- Balanced and reconciled professional claims of oncology department.
- Identified and resolved payment issues between patients and providers.
- Experience with Medicare HMOs , Aetna, Avmed, Humana, and miscellaneous payers.
- Trained colleagues on workflow
- Collaborated with coding team and authorization team
- Solved financial problems with use of diverse analytical and modeling techniques.
- Kept pace with economic, industrial and corporate developments impacting clients' financial wellbeing.
Patient Registration Specialist
Flagler Health Hospital
06.2020 - 06.2021
- Competent to register patients on several areas of Flagler Health Enterprise but not limited to: Outpatient Surgery, Lab services, Emergency Dept., and imaging services.
- Manage over 50 phone calls per day
- Perform data entry on various EMR Systems- Sunrise, POSC, Greenway.
- Use surgical booking system (SIS), and surgical orders (Order Facilitator) to identify correct CPT Codes for estimated financial responsibility for each patient.
- Arrive and admit patients for their procedures
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
Document Imaging Tech II
Parallon SSC Of HCA
02.2020 - 02.2021
- Responsible for efficiently and accurately prepping, scanning, and/or indexing for at least 10 plus hospitals into Horizon Patient Folder (HPF) document imaging system.
- Performed paper document to PC screen validation to ensure that all documents associated with each record have been scanned.
- Scanned documents according to policies and procedures in tiered hierarchy system.
- Knowledgeable of indexing patient’s records by being proficient with medical forms and medical abbreviations
Albanian Interpreter
European Interpreter Services, Inc.
08.2014 - 08.2018
- Provided interpreter services to patients in diverse hospital facilities of Jacksonville , FL ( e.g. Mayo Clinic, Baptist South, and UF & Health).
- Translated procedural information to facilitate understanding between doctors and patients.
Ophthalmic Technician Assistant
UF & Health Ophthalmology
08.2015 - 02.2018
- Performed eye examinations prior to provider consult.
- Explained pre/post-operative procedures to patients and carefully reviewed surgical plans.
- Measured and recorded visual acuity and color vision .
- Conducted OCT , IVFA, Goldman and HVF testing
- Data entry was conducted using EMR (EPIC).
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Carried out at least 20 patients alone per clinic in various specialties (retina, cornea, glaucoma, oculoplastic,hereditary diseases).
Research Assistant
UNF Chemistry Department
05.2014 - 05.2015
- Performed experiments on selected strains of yeast to collect data and analyze the effects that environmental toxins have on yeast cells.
- Data entry on Excel sheet and notebook journals
- Mentored incoming research assistants on procedure experimental protocols and lab safety
- Planned, modified and executed research techniques, procedures and tests.
- Performed statistical, qualitative and quantitative analysis.
Education
Master of Health Administration - Health Administration
University of North Florida
Jacksonville, FL05.2025
Associate of Science - Radiography
Florida State College At Jacksonville
Jacksonville, FL08.2019
Bachelor of Arts - Sociology
University of North Florida
Jacksonville, FL05.2016
Skills
- Great working knowledge of medical terminology and procedures
- Proficient to work with EPIC, Sunrise, Cerner, Wilma and MEDITECH
- Quantitative, statistical analysis
- Data Entry
- Analytical and Critical Thinking
- Proficient in Microsoft Office Suite
- Good time management
- Technical problem-solving skills
- Well-developed interpersonal skills
- Minimum 50 WPM
- Polyglot ( Expertise in Albanian, English & intermediate German)
- Training and mentoring
Accomplishments
- UNF HASA Treasurer (2023-2024)
- VP of UNF International Student Association (2012-2013)
- UNF Thrive-Mentor students with Asperger's and Autism (2014)
- Study Abroad for Health Administration- Munich,Germany (2014)
Certification
- Certified Revenue Cycle Representative - August 2023
- LCS Level Continuous Improvement Green Belt 1-March 2023
Timeline
Claims Resolution Specialist, II
Baptist MD Anderson Cancer Center
07.2021 - Current
Patient Registration Specialist
Flagler Health Hospital
06.2020 - 06.2021
Document Imaging Tech II
Parallon SSC Of HCA
02.2020 - 02.2021
Ophthalmic Technician Assistant
UF & Health Ophthalmology
08.2015 - 02.2018
Albanian Interpreter
European Interpreter Services, Inc.
08.2014 - 08.2018
Research Assistant
UNF Chemistry Department
05.2014 - 05.2015
Master of Health Administration - Health Administration
University of North Florida
Associate of Science - Radiography
Florida State College At Jacksonville
Bachelor of Arts - Sociology
University of North Florida
- Certified Revenue Cycle Representative - August 2023
- LCS Level Continuous Improvement Green Belt 1-March 2023
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