XHOANA GAVOCI
Jacksonville,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
Florida Homes Realty & Mortgage
Jacksonville, FL
01.2022 - Current
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Maintained updated knowledge of local real estate markets.
- Provided guidance to clients throughout the entire buying or selling process.
- Analyzed potential investment opportunities based on financial reports.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
Real Estate Agent
Vylla Home
Jacksonville, FL
01.2020 - 01.2022
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Liaised with real estate attorneys to assist with deal-related questions.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
Used Car Dealer, Owner/Operator
Car City USA LLC & Frontline Auto Sales
Jacksonville, FL
03.2010 - 12.2019
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Explained warranties, services, and financing options available to customers.
- Managed online listings for used car inventory on multiple platforms.
- Prepared detailed invoices for all sold vehicles.
- Processed title transfers after sales were completed.
- Verified insurance coverage requirements before releasing purchased vehicles.
- Ensured compliance with state laws regarding motor vehicle sales transactions.
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Maintained records of customer service inquiries and sales reports.
Education
MBA - Management & Leadership
Keiser University
Jacksonville, FL2015
MBA - Health Services Administration
Keiser University
Jacksonville, FL01.2015
Bachelor of Arts - International Business
University of Phoenix
Jacksonville, FL05.2012
Associate of Arts -
Florida Community College Of Jacksonville
Jacksonville, FL04.2006
Skills
- Experienced Entrepreneur
- Negotiations Expert
- Excellent Communicator
- Honest and Ethical
- Florida Licensed Real Estate Agent
- Homeowners Insurance Knowledge
- Highly Professional
- Fluent in Albanian
Timeline
Real Estate Agent
Florida Homes Realty & Mortgage
01.2022 - Current
Real Estate Agent
Vylla Home
01.2020 - 01.2022
Used Car Dealer, Owner/Operator
Car City USA LLC & Frontline Auto Sales
03.2010 - 12.2019
MBA - Management & Leadership
Keiser University
MBA - Health Services Administration
Keiser University
Bachelor of Arts - International Business
University of Phoenix
Associate of Arts -
Florida Community College Of Jacksonville
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