Xhoel Gjata

• Assisted clients with improving their, ability to navigate the platform, enhancing their knowledge regarding investing, and servicing their accounts by taking full ownership of their issues.
• Conducted thorough research and analysis on market trends, leading to better-informed investment information for clients.
• Maintained up-to-date knowledge of relevant regulations and compliance requirements, ensuring adherence to all aspects of investment services.
• Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
• Contributed to increased client retention by consistently providing exceptional customer service and support.

• Streamlined software development process through effective use of Agile methodologies and Scrum framework.
• Enhanced overall application functionality through consistent updates based on end-user feedback.

• Managed to solve different algorithms, easy to intermediate ones, and applied them in the coding of the programs..

• Continuously stayed up-to-date with industry trends and emerging technologies, ensuring that the team was utilizing the latest development tools and methodologies.