Xhovana Gjoni
Yonkers,NY
Summary
Offering strong communication and interpersonal skills, eager to learn and develop within professional environment. Contributes to smooth and efficient office workflow by handling phone calls and appointments, and maintaining organized records. Ready to use and develop organizational and customer service skills in [Desired Position] role.
Overview
1
1
year of professional experience
Work History
Receptionist Administrator
Zara
10.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
Education
Yes - General Studies
Maria Ndihmetare
06.2013
Skills
- Multi-Line Phone Systems
- Document Control
- Calendar Management
- Time Management
- Support Services
- Operations Support
- Office Oversight
- Team Collaboration
- Call handling
- Visitor assistance
- Maintenance tracking
- Confidential information management
- Scheduling
- Scheduling and calendar management
- Bookkeeping
- Problem-solving abilities
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Receptionist Administrator
Zara
10.2023 - Current
Yes - General Studies
Maria Ndihmetare
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