Xhoziana Kaçiu

The beginning of my journey at Spar Albania on April of 2023, marked also the beginning of the IT Department at this company.

• The ERP environment that we work at Spar is Kubit which is focused on data management, improved efficiency, enhanced decision making, integrated processes, improved customer service and flexibility for expansion.
• Collaborated with Kubit developers team to ensure seamless integration of ERP modules, streamlining business operations.
• Enhanced user experience with improved system functionality by troubleshooting and resolving technical issues.
• Coordinated testing efforts during software implementations or updates, ensuring smooth transitions without compromising system integrity.
• Assisted in successful ERP implementation projects like, minimizing downtime and improving operational efficiency.
• Assisted in different projects created by the developers by securing the user experience and functionality (for example: Project for order automation)
• Supported smooth launch and user experience through functional end user testing and interface testing.
• Developed customized reports for management, facilitating informed decision-making processes.
• Documented standard operating procedures and user manuals for ERP processes, facilitating knowledge transfer and consistent process execution.
• Managed customer expectations and relationships through easily understood explanations and clear communication.
• In addition to ERP, Kubit has also developed Kubit POS and Kubit PDA for which i had to:
• Diagnose and resolve software issues related to POS and PDA systems.
• Provide training to employees on how to use systems effectively.
• Offer ongoing support to users, addressing any questions or problems

they may have.

• Apply software updates and patches to ensure the system is up-to-date.
• With assistance of Kubit developers and support teams, we have customized these systems settings and features to meet the specific needs of the business.

• Learning about MS Dynamic Navision
• Receive and log requests for support from help desk and users
• Collaborated with team members to provide comprehensive solutions to client inquiries.
• Prioritized requests in accordance with agreed criteria
• Monitor progress of requests for support and ensure users and other interested parties are kept informed
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

For example: modification of the environment fields based on the needs of users, creating users for a specific company, basic fiscalization process etc.

• Optimized test coverage by maintaining well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
• Ensured optimal user experience by conducting thorough usability testing on multiple platforms
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Collaborated with developers to identify and resolve software issues, leading to higher product reliability.
• Enhanced team collaboration by actively participating in Agile/Scrum meetings, providing valuable insights on quality assurance aspects.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Promoted a culture of continuous improvement by regularly reviewing and refining QA processes, tools, and methodologies.

• Providing customer service at all times and for all customers, including handling customer questions and complaints
• Conducting relevant campaigns according to certain objectives that consisted in selling products and services to potential customers
• Organization of files, documentation, tasks and business activities.
• Strengthened communication skills through regular interactions with others.