Detail-oriented and reliable professional with over five years of combined experience in sample management, healthcare administration, and customer service. Skilled in handling clinical and research samples, controlled substances (Schedule I–IV), and laboratory reagents with strict adherence to regulatory standards (HIPAA, OSHA, GLP/GMP, DEA Form 222). Experienced in inventory control, freezer organization, and compliant sample disposal, ensuring accuracy and traceability throughout the workflow. Adept at administrative support, scheduling, and documentation in both clinical and business environments. Recognized for strong organizational skills, attention to detail, and the ability to collaborate across teams in fast-paced, regulated settings. Bilingual in English and Mandarin.
· Received, logged, and cataloged clinical and research samples, ensuring accurate labeling and full traceability.
· Managed inventory of biological materials and reagents, maintaining real-time accuracy in Watson LIMS,
Ensured compliance with GLP/GMP, and laboratory safety standards for handling, storage, and documentation.
· Received and processed controlled substances (Schedule I–IV), maintained secure storage, and completed DEA Form 222 for ordering and chain-of-custody tracking.
· Handled chemicals/general reagents, Reference Standards, Blank Matrices, Chromatography Columns, Biological reagents, and Critical reagents used in testing.
· Prepared samples for transport; coordinated with internal teams and external labs to meet testing timelines and temperature requirements.
· Maintained storage conditions (ambient, refrigerated, frozen), monitored equipment performance, and documented deviations.
· Organized and maintained freezer storage systems (e.g., by study/batch/rack/box), implementing clear labeling and efficient retrieval processes.
· Monitored expirations and executed compliant disposal of samples, reagents, and controlled substances per laboratory SOPs and safety regulations.
· Prepared sample kits and blank matrices; supported bench scientists to ensure smooth sample flow and readiness.
· Identified and implemented improvements to tracking and documentation that reduced handling errors and improved turnaround time.
· Collaborated with quality and compliance to investigate discrepancies and resolve sample-related issues promptly.
· Entered purchase order contracts and updated product records.
· Maintained product information; monitored promotions, pricing, and quality.
Created and managed member records and provided sales support
Directed hospital administration, coordinated medical departments, and managed supplies and documentation.
· Investigated medical disputes, implemented compliance measures, and improved service quality.
· Organized meetings, handled certifications, and supported regulatory inspections.