Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Xia Liu

Hilo,HI

Summary

Dynamic Relationship Manager at Heartland Payment Systems with a proven track record in client acquisition and consultative selling. Expert in uncovering hidden fees and delivering tailored solutions, enhancing customer satisfaction. Skilled in CRM tools and effective communication, consistently exceeding sales targets and fostering long-term partnerships.

Overview

9
9
years of professional experience

Work History

Relationship Manager

Heartland Payment Systems
02.2022 - 06.2025
  • Specialized in reviewing merchant statements to uncover hidden fees and present transparent, cost-saving solutions.
  • Skilled in educating business owners on payment models including dual pricing, surcharging, and interchange-plus.
  • Proficient in selling advanced POS terminals (e.g., Pax A920), mobile payment apps, and integrated payment gateways.
  • Strong prospecting and cold-calling ability, consistently generating new B2B leads and appointments.
  • Communicates complex payment structures in simple terms, building trust and minimizing churn.
  • Experienced in onboarding merchants, training staff, and providing ongoing account support.
  • Knowledgeable about PCI compliance, chargeback prevention, and industry regulations.
  • Proven ability to compete against major processors by offering tailored, honest, and value-driven solutions.
  • Utilizes CRM tools and data analytics to manage pipelines, forecast revenue, and measure campaign success.
  • Focused on long-term relationship building with a proactive approach to account management and retention.

Life Insurance Agent

Premiere Financial Alliance
01.2020 - 04.2023
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
  • Maintained high standards of customer service by building relationships with clients.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Promoted products and services using upselling and other sales strategies.
  • Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Designed presentations and marketing materials to promote insurance products.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Negotiated contracts and terms of sale with potential customers.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Solar Sales Consultant

Rising Sun Solar
05.2018 - 10.2022
  • Prepared analysis of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Expert in explaining solar energy systems, utility savings, and tax incentives to homeowners and businesses, increasing close rates and customer satisfaction.
  • Skilled at tailoring system designs and financing options (loan, lease, PPA) to meet customer needs and budgets.
  • Adept at generating leads through canvassing, referrals, and digital outreach with a strong conversion track record.
  • Deep understanding of local permitting processes, net metering regulations, and federal/state solar incentive programs.
  • Consistently ranked in top performance tiers by exceeding monthly and quarterly sales quotas.
  • Proficient in presenting solar proposals with clarity and impact, both virtually and in-person.
  • Strong follow-through from signed contract to final installation, ensuring a seamless customer journey.
  • Capable of using tools like Aurora Solar, Salesforce, or Solo to enhance quoting and lead management efficiency.
  • Trusted advisor who educates clients rather than pressures, building long-term credibility and referrals.
  • Resilient and self-motivated in a competitive, fast-paced industry with long sales cycles.

Procurement Officer

Pandemic Innovations
06.2020 - 02.2021
  • Strategic Sourcing Expertise – Skilled in identifying, evaluating, and partnering with reliable suppliers for high-demand medical devices and PPE across global markets.
  • Regulatory & Compliance Knowledge – Thorough understanding of FDA, CE, and ISO standards to ensure all procured items meet medical-grade safety and quality regulations.
  • Cost Optimization – Proven ability to negotiate favorable terms, reduce procurement costs, and manage budgets while maintaining product quality and availability.
  • Inventory & Supply Chain Management – Adept at forecasting demand, managing stock levels, and minimizing supply disruptions in fast-paced healthcare environments.
  • Contract Management – Experienced in drafting and managing supplier contracts, ensuring clear terms, SLA compliance, and timely deliveries.
  • Crisis Procurement Capabilities – Demonstrated success in securing PPE and critical equipment during global shortages and public health emergencies.
  • Cross-Functional Collaboration – Works closely with clinical, legal, and finance teams to align procurement with operational needs and compliance standards.
  • Market Intelligence & Trend Analysis – Monitors pricing trends, supplier performance, and innovations in medical technology to inform buying strategies.
  • Ethica and Transparent Practices – Maintains strong integrity in supplier dealings, bid processes, and conflict-of-interest mitigation to ensure ethical procurement.

Security Alarm

APN Alarm
10.2016 - 12.2018
  • Proven ability to assess property vulnerabilities and recommend tailored security and smart home solutions.
  • Strong rapport-building skills, earning trust quickly when discussing sensitive home and business safety concerns.
  • Highly experienced in demonstrating alarm systems, cameras, smart locks, and monitoring packages.
  • Knowledgeable in city-specific alarm permitting and false alarm compliance to prevent client penalties.
  • Successful track record in door-to-door and referral-based selling in both residential and commercial sectors.
  • Upsells smart home automation features by linking safety with convenience and modern tech trends.
  • Coordinates directly with installers to ensure seamless scheduling, setup, and system activation.
  • Educates customers post-sale to ensure proper usage, satisfaction, and long-term retention.
  • Detail-oriented in documenting sales, permits, and equipment needs for smooth operations.
  • Maintains up-to-date knowledge of evolving security tech and competitive offerings.

Education

High School Diploma -

Waiakea High School
Hilo, HI
06-2004

Skills

  • Relationship building and management
  • Effective customer communication
  • Client acquisition
  • Business relationship cultivation
  • Solution management
  • Issue resolution
  • Business development
  • Overcoming objections
  • Customer relationship management
  • Consultative selling
  • Product knowledge
  • Sales proficiency
  • Account set up
  • CRM proficiency
  • Value selling
  • Excellent communication
  • Cash handling
  • Attention to detail
  • Analytical problem solving
  • Regulatory compliance
  • Client relationships
  • Relationship management
  • Critical thinking
  • Qualifying customers
  • Client engagement

Languages

Chinese (Mandarin)
Limited Working

Timeline

Relationship Manager

Heartland Payment Systems
02.2022 - 06.2025

Procurement Officer

Pandemic Innovations
06.2020 - 02.2021

Life Insurance Agent

Premiere Financial Alliance
01.2020 - 04.2023

Solar Sales Consultant

Rising Sun Solar
05.2018 - 10.2022

Security Alarm

APN Alarm
10.2016 - 12.2018

High School Diploma -

Waiakea High School

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Xia Liu