Xianyi Ye
Orem,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Trade and Sales Support
Azamara Cruises
10.2023 - Current
- Built relationships with customers and community to establish long-term business growth.
- Elevated overall business performance by actively participating in company-wide initiatives aimed at improving operational excellence.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
STAR Trade and Sales Services
Celebrity Cruises
10.2021 - 04.2023
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Optimized client retention with proactive communication and thorough followups.
- Collaborated with cross-functional teams to develop innovative solutions, driving sales growth.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
Business Owner
Always Be Closing, LLC
07.2018 - 08.2021
- Created and managed a business that provided consultation and services to Brand Strategic Development.
- Handled all aspects of the business that includes: legalities, marketing, finances, structure, designs, HR, and payroll
- Hired 20+ employees and assigned them to the appropriate department according to their strength
- Scaled business that built a customer base that expanded from local smalls businesses to other states.
Education
Bachelor of Science - Web Development And Network Security
Full Sail University
Winter Park, FL05.2020
High School Diploma -
Red Hook Senior High School
Red Hook, NY05.2013
Skills
- Decision making
- Effective negotiation
- Sales reporting
- CRM software proficiency
- Data analysis
- Microsoft Office expertise
- Conflict resolution
- Upselling techniques
- Team collaboration
Languages
Cantonese
Native or Bilingual
Timeline
Trade and Sales Support
Azamara Cruises
10.2023 - Current
STAR Trade and Sales Services
Celebrity Cruises
10.2021 - 04.2023
Business Owner
Always Be Closing, LLC
07.2018 - 08.2021
Bachelor of Science - Web Development And Network Security
Full Sail University
High School Diploma -
Red Hook Senior High School
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