- Passionate about Classic Literature from the Renaissance to the 20th Century
- Exploring Architectural Masterpieces from the East and West
- Cooking Traditional Chinese Cuisine
- Hiking in National Parks
- Jogging by the Sea
- Cat & Dog Lover
XIAODI CHEN
Westchester,IL
Summary
I'm a hard-working person and very responsible. I have kept my phone open 24 hours a day to resolve company questions for many years, sometimes even during my vacations.
I had very honestly given pieces of advice about our operation situation and earned the CEO's appreciation during my work in Beijing.
When I worked in Manila, Philippines, I also earned my ex-boss's trust by running the company effectively and helping the company survive through the Pandemic.
Yet, I have a bit of OCD (obsessive-compulsive disorder), like always repeating numbers when I check if I’ve locked the door or if I’ve brought my phone, wallet, keys, ID, or anything else before leaving the house.
Even though this behavior is a waste of time, it helped me cultivate good behavior for achieving my academic goals. That's why I can always finish my assignments on time and treat my studies very seriously. It also helped me maintain a 4.0 GPA in all my courses at Malcolm X.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist-General Manager
Scitech I.T. Solutions Inc.
07.2015 - 11.2023
- As a staff, I empathize with both customers and the company, earning 1000+ clients' praise also get recognition from my boss
- As a manager, I accelerated the company's growth, ensured stable operations, reduced operating costs, revenue increase
- Boldly leading the team to embrace all challenges during the pandemic, maintaining the company's operations while working from home, and acquiring over 1000 loyal clients, laying the groundwork for future revenue growth
Marketing Operations Specialist
Beijing Jinrong Technology Co., Ltd.
05.2014 - 06.2015
- Utilized hot marketing trends and viral promotion to boost the visibility of the company's car rental app
- Actively organized offline events to gather valuable customer feedback
- Assisting the company in gaining favor with investors
Auto Loan Specialist
He'Nan Yukai Automobile Trade Co.,Ltd.
03.2013 - 04.2014
- Strong communication skills, thorough preparation, and a fearless attitude won the favor of the staff of the bank's loan department, resulting in a 90% approval rate for our clients' auto loans at these banks
Education
Associate of Science - STEM
City Colleges of Chicago Malcolm X College
Chicago, IL08-2025
Associate of Arts - Public Affairs & Administration
Henan Institute of Education
Henan, China01.2013
Skills
- Project Management & Organization
- Leadership & Team Collaboration
- Interpersonal & Cross-Cultural Communication
- Critical Thinking & Problem-Solving
- Research & Analysis
- Self-Motivation & Initiative
- Attention to Detail
- Adaptability & Resilience
Interests
Timeline
Customer Service Specialist-General Manager
Scitech I.T. Solutions Inc.
07.2015 - 11.2023
Marketing Operations Specialist
Beijing Jinrong Technology Co., Ltd.
05.2014 - 06.2015
Auto Loan Specialist
He'Nan Yukai Automobile Trade Co.,Ltd.
03.2013 - 04.2014
Associate of Science - STEM
City Colleges of Chicago Malcolm X College
Associate of Arts - Public Affairs & Administration
Henan Institute of Education
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