Heather Dicks
Cumberland,MD
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
10
10
years of professional experience
Work History
Bank Teller
First Peoples Community Federal Credit Union
01.2011 - 01.2012
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Stocker Associate
American Woodmark
09.2005 - 08.2009
- Maintained inventory and ordered new supplies to meet expected needs.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Built Cabinets
Fleetwood Enterprises
01.2003 - 05.2005
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Team Leader
AmeriCorps VISTA
06.1999 - 06.2002
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Social Sciences
Allegany College of Maryland
Cumberland, MDSkills
- Money Handling
- Phone Inquiries
- Deposit and Withdrawal Management
- Money Transfer Systems
- Customer Relationship Development
- Call and Email Handling
- Team Cooperation
Timeline
Bank Teller
First Peoples Community Federal Credit Union
01.2011 - 01.2012
Stocker Associate
American Woodmark
09.2005 - 08.2009
Built Cabinets
Fleetwood Enterprises
01.2003 - 05.2005
Team Leader
AmeriCorps VISTA
06.1999 - 06.2002
Social Sciences
Allegany College of Maryland
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