Heather Dicks
Cumberland,MD
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
10
10
years of professional experience
Work History
Bank Teller
First Peoples Community Federal Credit Union
2011.01 - 2012.01
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Stocker Associate
American Woodmark
2005.09 - 2009.08
- Maintained inventory and ordered new supplies to meet expected needs.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Built Cabinets
Fleetwood Enterprises
2003.01 - 2005.05
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Team Leader
AmeriCorps VISTA
1999.06 - 2002.06
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Education
Social Sciences
Allegany College of Maryland
Cumberland, MDSkills
- Money Handling
- Phone Inquiries
- Deposit and Withdrawal Management
- Money Transfer Systems
- Customer Relationship Development
- Call and Email Handling
- Team Cooperation
Timeline
Bank Teller
First Peoples Community Federal Credit Union
2011.01 - 2012.01
Stocker Associate
American Woodmark
2005.09 - 2009.08
Built Cabinets
Fleetwood Enterprises
2003.01 - 2005.05
Team Leader
AmeriCorps VISTA
1999.06 - 2002.06
Social Sciences
Allegany College of Maryland
Similar Profiles
Desiree CastilloDesiree Castillo
Call Center Representative at The Peoples Federal Credit UnionCall Center Representative at The Peoples Federal Credit Union
Desiree CastilloDesiree Castillo
Call Center Representative at The Peoples Federal Credit UnionCall Center Representative at The Peoples Federal Credit Union
Alycia MandrosAlycia Mandros
Loan Officer at Trona Valley Community Federal Credit UnionLoan Officer at Trona Valley Community Federal Credit Union