XIAOHONG XIE
Milwaukee,OR
Summary
Responsible administrative assistant accomplished in scheduling and documentation management. Service-oriented individual with expertise in preparing and modifying documents and coordinating meetings. Polished communicator successful at collaborating with people of diverse backgrounds and upholding professional office reputation. Self-motivate, fast-learner, and adhere to prioritize many projects with multiple people.
Overview
15
15
years of professional experience
Work History
Student Ambassador
Office of Admissions & New Student Programs at PSU
09.2024 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students & family members.
- Collaborated with other departments to promote student engagement.
- Participated in student panel discussions by sharing personal experiences and resources through online and in person meetings.
International Admissions Student Representative
PSU Undergrad Admissions & New Student Program
09.2024 - Current
- Provided excellent service and reliable information while navigating various policies, computer programs, paperwork and individual circumstances.
- Offered a high volume of direct customer service on the phone, by email, by chat, and in person at the front desk.
- Assisted Admissions Counselor by engaging prospective international students through online and in person sessions.
- Coordinated with the International Students Office and other relevant departments to provide efficient support to students.
Senior Administrative Assistant
Generali China Life Insurance
03.2017 - 02.2019
- Trained and mentored administrative staff members in company policies, daily task execution
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures
- Organized both physical and digital files and updated reports to coordinate project materials
- Tracked and submitted employee timesheets to prepare for payroll processing
- Managed office supplies to ensure they were in stock and within budget and processed monthly claims for the office
- Coordinated appointments, meetings, and business travels for branch director
- Provided secretarial and office management support while building cooperative working relationships
- Answered phone calls and emails to provide information, resulting in effective business correspondence
- Monitored office equipment and scheduled repairs, as well as coordinated with office building property management
Office Assistant
People's Insurance of China
10.2014 - 02.2017
- Greeted visitors or callers to handle questions or direct to appropriate staff
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Visited clients' companies with supervisor
- Coordinated staff scheduling to promote smooth office operations
Bookkeeper
Hubei Hengxindelong Industrial Co Ltd
03.2010 - 09.2014
- Tracked employee payroll processes to verify timely reporting and avoid late fees
- Prepared daily cash flow statements and bank balance statements
- Verified documented and requested disbursements to facilitate payments
- Calculated and prepared checks for utilities, taxes and other payments
Education
Bachelor of Arts - Applied Linguistics
Portland State University
Portland, OR03-2025
Associate of Science - General Studies
Portland Community College
Portland, OR06.2022
Undergraduate - Accounting
The Open University of China
07.2017
Skills
- Multitasking and Time Management
- Communication & Problem Solving
- Organizational Skills
- Bilingual Speaker (Chinese & English)
Timeline
Student Ambassador
Office of Admissions & New Student Programs at PSU
09.2024 - Current
International Admissions Student Representative
PSU Undergrad Admissions & New Student Program
09.2024 - Current
Senior Administrative Assistant
Generali China Life Insurance
03.2017 - 02.2019
Office Assistant
People's Insurance of China
10.2014 - 02.2017
Bookkeeper
Hubei Hengxindelong Industrial Co Ltd
03.2010 - 09.2014
Associate of Science - General Studies
Portland Community College
Undergraduate - Accounting
The Open University of China
Bachelor of Arts - Applied Linguistics
Portland State University
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