Xiaoli(Roger) Zhang
Riverview,FL
Summary
Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment. Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Kobe Japanese Steaks And Sushi
12.2020 - Current
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Nightly report full experience with Microsoft Office programs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Retail operations
- Sales strategies
- Sales growth
- Sales reporting
- Performance reviewing
- Cost control
- Financial management
Languages
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Assistant Manager
Kobe Japanese Steaks And Sushi
12.2020 - Current
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