Xiao Qing Zheng (Serena)
Brooklyn
Summary
I have over 10 years of experience in opening and managing businesses, as well as about 4 years of background in mortgage services. This extensive experience has provided me with a deep understanding of how to effectively attract more customers. I also possess strong problem-solving skills.
Being part of a Chinese immigrant community, I am fluent in multiple languages, including English, Mandarin, Cantonese, and the Fuzhou dialect.
Sincerity, professionalism, and high efficiency have always been my core values and guiding principles.
Overview
9
9
years of professional experience
Work History
Mortgage Consultant
JX Lending Group LLC
09.2019 - Current
- Built and maintained strong relationships with real estate agents, builders, and referral partners to generate new business opportunities.
- Assisted clients in selecting correct loan product and structure suitable loan solutions to meet needs and financial goals.
- Organized all required documents and submitted the file.
- Followed up with clients on missing loan documents, also complete all required conditions. Work hand in hand with client throughout the whole process.
- Communicated processing teams and other third parties to achieve prompt loan closings.
- Explained all loan documents to clients.
- Provided customer service after closing.
Business Owner
Jupioca Inc (Franchise Smoothie&Juice Shop)
05.2014 - 02.2023
Education
High School Diploma -
Brooklyn International High School At Waters Edge
Brooklyn, NY06.2004
Skills
- Compliance and Regulatory Knowledge
- Loan Origination ,Organization, Processing and Follow up
- Oral and Written Comprehension
- Credit Analysis and Document Analysis
- Communication and Negotiation
- Sales Development
- Time Management and Organization
- Customer Service and Relationship Management
Languages
English
Chinese (Mandarin)
Chinese (Cantonese)
Fuzhounese dialect
Timeline
Mortgage Consultant
JX Lending Group LLC
09.2019 - Current
Business Owner
Jupioca Inc (Franchise Smoothie&Juice Shop)
05.2014 - 02.2023
High School Diploma -
Brooklyn International High School At Waters Edge
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