Xiara Maldonado
Manheim
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills. Proven to manage workflows and resolve conflicts effectively, ensuring customer satisfaction. Hardworking employee enthusiastic about learning any field inside and out. I pursue any opportunities to learn new skills. Offers strong administrative, relationship-building and problem-solving abilities. Eager to prosper and advance in a fulfilling position.
Overview
10
10
years of professional experience
Work History
Internal Service Advisor
Kinley Auto Group
03.2022 - Current
- Started in this company answering phone calls, was moved to accounting department after 3 months. 6 months after I was building fleet deals and helping with title work and working on cleaning accounting schedules. Was later moved to the service department where I took on the role of a service advisor.
- Prepped all Ford and Chevy warranty claims.
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Maintained detailed records of services performed on each unit, ensuring accuracy for billing purposes.
Store Lead
Jos. A. Bank
01.2020 - 03.2022
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Representative
Smilebuilderz
01.2018 - 01.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Keeping doctors scheduled filled at all times to secure revenue and production.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Front Office Assistant
Marriott Hotel
01.2015 - 01.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience, including responding to inquiries, customer questions and booking reservations.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
Education
Associate of Applied Science - Medical Coding Specialist
Harrisburg Area Community College
Harrisburg, PA11-2016
High School Diploma -
La Academia Partnership Charter School
Lancaster, PA06-2015
Skills
- Bilingual
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Workflow management
- Account management
- Excellent communication
- Computer skills
- Team collaboration
- Data entry
Timeline
Internal Service Advisor
Kinley Auto Group
03.2022 - Current
Store Lead
Jos. A. Bank
01.2020 - 03.2022
Customer Service Representative
Smilebuilderz
01.2018 - 01.2020
Front Office Assistant
Marriott Hotel
01.2015 - 01.2018
Associate of Applied Science - Medical Coding Specialist
Harrisburg Area Community College
High School Diploma -
La Academia Partnership Charter School
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