Xica Emery
Learning Consultant
West Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of urgency.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Learning Consultant
The Hartford
Scottsdale, AZ
01.2021 - Current
- Records and measures data on learner progress to evaluate long-term impacts of training.
- Identifies learner needs to determine appropriate level of required support.
- Supports learner use of THAA, Drillster, Workday and Learning Resource Center to enhance learning.
- Effectively implements best training practices and adult learning principles.
- Partners with Team Leaders, Managers & Directors to effectively address learners' needs.
- Facilitates classes in multiple lines of business within Group Benefits.
- Leads all Workday administrative functions for class offerings.
- Acts as Workday subject matter expert for new in role Learning Consultants.
Sr. Ability Analyst
The Hartford
Sacramento, CA
10.2019 - 12.2020
- Managed caseload of 100-150 Absence Management claims.
- Communicated and explained claim requirements to claimants and employers to facilitate quick turn-around times for claim decisions.
- Reviewed complex medical documents to evaluate claimant functionality.
Ability Analyst
The Hartford
Sacrament, CA
07.2018 - 09.2019
- Managed caseload of 150-200 Short Term Disability claims.
- Communicated and explained claim requirements to claimants and employers to facilitate quick turn-around times for claim decisions.
- Reviewed medical documents to evaluate claimant functionality.
Customer Care Analyst
The Hartford
Sacramento, CA
03.2017 - 06.2018
- Assisted call-in customers with claim questions.
- Logged call information and solutions provided into internal database.
- Decreased customer complaints and mitigated dissatisfaction by employing timely and on-point solutions and answers.
Route Service Sales Representative
Cintas
Sacramento, CA
01.2014 - 03.2017
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Represented wide range of products and brands.
Assistant Manager
Sherwin-Williams Paint Store
Sacramento, CA
04.2012 - 01.2014
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA 09.2004 - 05.2009
Skills
Data analysis
Certification
DNA Core Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning Consultant
The Hartford
01.2021 - Current
DNA Core Certified
12-2019
Sr. Ability Analyst
The Hartford
10.2019 - 12.2020
Ability Analyst
The Hartford
07.2018 - 09.2019
Customer Care Analyst
The Hartford
03.2017 - 06.2018
Route Service Sales Representative
Cintas
01.2014 - 03.2017
Assistant Manager
Sherwin-Williams Paint Store
04.2012 - 01.2014
Bachelor of Science - Psychology
Liberty University
09.2004 - 05.2009