Xica Emery
Learning Consultant
West Sacramento,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of urgency.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Learning Consultant
The Hartford
Scottsdale, AZ
01.2021 - Current
- Records and measures data on learner progress to evaluate long-term impacts of training.
- Identifies learner needs to determine appropriate level of required support.
- Supports learner use of THAA, Drillster, Workday and Learning Resource Center to enhance learning.
- Effectively implements best training practices and adult learning principles.
- Partners with Team Leaders, Managers & Directors to effectively address learners' needs.
- Facilitates classes in multiple lines of business within Group Benefits.
- Leads all Workday administrative functions for class offerings.
- Acts as Workday subject matter expert for new in role Learning Consultants.
Sr. Ability Analyst
The Hartford
Sacramento, CA
10.2019 - 12.2020
- Managed caseload of 100-150 Absence Management claims.
- Communicated and explained claim requirements to claimants and employers to facilitate quick turn-around times for claim decisions.
- Reviewed complex medical documents to evaluate claimant functionality.
Ability Analyst
The Hartford
Sacrament, CA
07.2018 - 09.2019
- Managed caseload of 150-200 Short Term Disability claims.
- Communicated and explained claim requirements to claimants and employers to facilitate quick turn-around times for claim decisions.
- Reviewed medical documents to evaluate claimant functionality.
Customer Care Analyst
The Hartford
Sacramento, CA
03.2017 - 06.2018
- Assisted call-in customers with claim questions.
- Logged call information and solutions provided into internal database.
- Decreased customer complaints and mitigated dissatisfaction by employing timely and on-point solutions and answers.
Route Service Sales Representative
Cintas
Sacramento, CA
01.2014 - 03.2017
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Represented wide range of products and brands.
Assistant Manager
Sherwin-Williams Paint Store
Sacramento, CA
04.2012 - 01.2014
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA 09.2004 - 05.2009
Skills
Data analysis
Improvement initiatives
Interpersonal Communication
Written Communication
Verbal and written communication
Project Management
Certification
DNA Core Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Learning Consultant
The Hartford
01.2021 - Current
DNA Core Certified
12-2019
Sr. Ability Analyst
The Hartford
10.2019 - 12.2020
Ability Analyst
The Hartford
07.2018 - 09.2019
Customer Care Analyst
The Hartford
03.2017 - 06.2018
Route Service Sales Representative
Cintas
01.2014 - 03.2017
Assistant Manager
Sherwin-Williams Paint Store
04.2012 - 01.2014
Bachelor of Science - Psychology
Liberty University
09.2004 - 05.2009