Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

XIE Tommy GAO

Brooklyn,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

WorldStrides Tour Operations Coordinator

Worldstrides
01.2023 - Current
  • Maintain knowledge of company policies and procedures to serve effective resource for over 30 staff members
  • Support company policies and management decisions with sense of urgency and professionalism
  • Foster communication within internal division, as well as other divisions within management
  • Seek out and participate in internal and external programs that facilitate personal and professional growth
  • Attend and contribute to Management & Staff Team meetings
  • Develop and maintain culture of teamwork, positive communication, and fulfilling Worldstrides mission
  • Establish and maintain accurate training manual covering all functions of area of expertise and up-to-date process documentation
  • Lead by example within Operations Department through effective communication and assisting/mentoring others team members as needed
  • Maintain flexibility and willingness to take on additional duties as products and or process needs change
  • Work closely with other staff members for efficiency opportunities and provide support on other projects and tasks as requested
  • Support Field Staffing assignments during select periods throughout 12 months.
  • Responsible for ADP/Payroll and Concur for department.
  • Completed bi-weekly payroll for 20 employees.

WorldStrides Field Specialist

Worldstrides
02.2018 - Current
  • Efficiently and effectively handle groups and vendors with customer-focused manner
  • Manage any issues that arise with groups consisting of more than 50 students at airport and throughout New York city
  • Remain professional, positive, and friendly during challenging situations
  • Accommodate special requests and anticipate needs of over 50 travelers
  • Maintain open communication with office staff throughout assigned shifts.

Macy’s Santaland Manager

Macys
10.2021 - 12.2022
  • Created safe and memorable experience for over 100,000 guest at world-famous Macy’s Santaland
  • Provided unique and memorable character that children and adults remember
  • Took lead in visits with Santa from beginning to end with setting up family photos or special requests from Santa
  • Escorted Santa on special VIP private events

Elf Performer

Santaland Elf
11.2013 - 01.2019
  • Created safe and memorable experience at our world famous Macy's Santaland for over 100,000 guest.
  • Provided truly unique and memorable character that children and adults remember.
  • Took lead in visits with Santa from beginning to end with setting up family for photos or special request for Santa.

Education

Bachelor of Science - International Business/Marketing

The City University of New York, College of Staten Island
New York, NY
05.2008

Certificate Degree - Digital Advertising

Internet Advertising Institute Graduate
New York, NY
11.2009

Skills

  • Risk Management
  • Project Scheduling
  • Administrative Management Abilities
  • Hiring and Onboarding
  • Manage Operations
  • Team Relationships
  • Employee Database Management

Languages

Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working

Timeline

WorldStrides Tour Operations Coordinator

Worldstrides
01.2023 - Current

Macy’s Santaland Manager

Macys
10.2021 - 12.2022

WorldStrides Field Specialist

Worldstrides
02.2018 - Current

Elf Performer

Santaland Elf
11.2013 - 01.2019

Bachelor of Science - International Business/Marketing

The City University of New York, College of Staten Island

Certificate Degree - Digital Advertising

Internet Advertising Institute Graduate

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XIE Tommy GAO