Xierra Bernades
Penitas
Summary
Dynamic Equipment Coordinator at Primoris Renewable Energy with expertise in logistics and safety compliance. Proven track record in optimizing resource allocation and enhancing operational efficiency. Skilled in project management and effective communication, successfully managing multiple projects while fostering strong vendor relationships. Committed to delivering exceptional results in fast-paced environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Equipment Coordinator
Primoris Renewable Energy
Guy
04.2025 - Current
- Managed logistics for equipment and vehicles, ensuring timely availability for projects.
- Coordinated with vendors to maintain strong relationships and compliance with safety regulations.
- Oversaw data management to track equipment usage and optimize resource allocation.
- Coordinated equipment logistics for renewable energy projects across multiple locations.
- Managed inventory and tracked equipment usage to ensure availability and readiness.
- Collaborated with project managers to assess equipment needs for upcoming projects.
- Developed and maintained relationships with vendors for timely equipment procurement.
- Oversaw the scheduling of routine maintenance and repairs for all equipment assets.
- Implemented safety protocols for handling and operating heavy machinery on-site.
- Trained team members on proper use of equipment to enhance operational efficiency.
- Conducted regular inspections to ensure compliance with safety regulations and standards.
- Managed multiple projects simultaneously while meeting deadlines.
- Ensured compliance with safety regulations when operating machinery.
- Processed paperwork associated with rental agreements, warranties, invoices.
- Inspected returned items for damage or malfunctioning components before restocking.
- Monitored condition of equipment and identified issues for repair or replacement.
- Created detailed reports on performance metrics, including downtime and service requests.
- Trained staff in proper usage of all tools, machines, and other related equipment.
- Coordinated with vendors to obtain necessary parts and supplies in a timely manner.
- Sourced new suppliers for high-demand parts or materials at competitive prices.
- Developed standard operating procedures for the safe operation of all equipment.
- Documented work orders and tracked progress throughout the duration of each job.
- Managed incoming shipments, ensuring accuracy against purchase orders prior to storage.
- Organized warehouse area for efficient retrieval and return of equipment items.
- Assigned equipment to users based on specific needs.
- Strengthened operational efficiencies, multitasking on heavy equipment and tools to aid with timely project completion.
Field Engineer | Admin for O&M
Primoris Renewable Energy
07.2024 - Current
- Oversaw installation, maintenance, and troubleshooting of solar photovoltaic systems to ensure safety compliance. Both in the mechanical and electrical departments.
- Conducted inspections and quality checks to verify installations met required standards.
- Identified and resolved technical issues during installation and operation of solar systems.
- Enforced safety standards and promoted a secure working environment on job sites.
- Performed site assessments evaluating solar irradiance, shading, and system orientation factors.
- Trained field representatives in environmental stewardship for project-specific requirements.
- Collaborated with Site Manager to ensure adherence to mitigation and environmental specifications.
- Tracked progress with Primoris representatives to optimize production while minimizing costs.
- Managed documentation for compliance with industry regulations and standards.
- Assisted in site assessments to ensure project feasibility and safety.
- Collaborated with project teams to streamline communication and workflow processes.
- Maintained accurate records of equipment inventory and maintenance schedules.
- Supported procurement activities by sourcing materials and negotiating with vendors.
- Facilitated meetings to discuss project updates and address stakeholder concerns.
- Performed administrative duties such as filing, data entry and document preparation.
- Ensured that all necessary forms were completed accurately prior to submission.
- Collaborated with other departments to ensure timely completion of projects.
- Provided customer service assistance via phone or email responding promptly to inquiries.
- Developed effective communication strategies for sharing information among field personnel.
- Coordinated travel arrangements for field personnel as needed.
- Responded promptly to inquiries from internal customers regarding issues related to field operations.
- Organized and managed electronic files, documents and records in accordance with established procedures.
- Prepared presentations using PowerPoint or other software programs as required.
- Maintained accurate records of all activities in order to track progress and ensure compliance with regulations.
- Assisted field personnel in completing paperwork, reports and other related tasks.
- Managed calendars for multiple staff members ensuring that deadlines were met.
- Processed invoices for payment according to established policies and procedures.
- Assisted with training new employees on various aspects of their job duties.
- Analyzed data collected from field operations and provided feedback to management.
- Researched potential vendors for products or services needed by the organization.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Checked office stock to determine supply levels and maintain inventory.
- Improved office organization by developing filing system and customer database protocols.
- Implemented filing systems to improve document organization and retrieval.
- Implemented new software and technology solutions to enhance office productivity.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Facilitated communication between departments to support project completion and goal achievement.
Commercial Construction Assistant Project Manager
Advanced Contracting
Colorado Springs
01.2024 - 06.2024
- Understand project plans and specifications.
- Review and interpret contract documents.
- Work with project managers as needed to develop and implement project budgets.
- Prepare and monitor project submittals and RFIs.
- Procure material to meet construction schedule.
- Attend meetings online and at jobsites as required.
- Negotiate and prepare purchase orders.
- Communicate with customers, clients, GCs, and vendors as necessary.
- Communicate and coordinate with the field manager and installation team to assist with onsite issues and timeline.
- Track, price and negotiate project change orders.
- Assist in the preparation of monthly pay requests to General Contractors.
- Manage closeout documentation to fulfill contract requirements.
- Problem solve issues that arise relating to budget, schedule and other issues relating to the project.
- Assist the estimating department with quantity take-offs, labor and other price requests to generate bids as needed.
Operations Assistant / Lead Project Coordinator
Skyta Roofing and Solar
Kapolei
07.2022 - 12.2023
- Managed project cycle for residential and commercial PV, PVBT, SHW, and reroof projects from initiation to completion.
- Coordinated with various departments to ensure deadlines were met consistently.
- Reviewed project plans for conflicts and discrepancies prior to execution.
- Supported sales department in resolving project-related issues efficiently.
- Interacted with clients, sales consultants, designers, subcontractors, and finance partners to facilitate communication.
- Coordinated daily operations for roofing and solar installation projects.
- Managed scheduling for team members and subcontractors effectively.
- Assisted in processing customer inquiries and service requests promptly.
- Organized documentation for project permits and compliance requirements.
- Supported inventory management by tracking materials and supplies accurately.
- Facilitated communication between clients and project teams regularly.
- Maintained office systems using software tools to streamline workflows.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and filed important company documents, spreadsheets and reports.
- Responded to client queries and maintained strong relationships with vendors.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Assisted with the development of processes and procedures related to operations management.
- Answered work phones and routed correspondence to correct parties.
- Trained new staff members on company policies related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Identified areas for improvement within the organization's operations process.
- Coordinated the delivery of products or services to customers in a timely manner.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Tracked key project details and payment milestones using company CRM.
- Ensured timely completion of all projects while maintaining thorough documentation per company procedures.
- Maintained exceptional customer service and client relations throughout project lifecycle.
Lead Project Coordinator / Service Coordinator
Haleakala Solar
Honolulu
04.2021 - 06.2022
- Managed project cycle for residential and commercial PV, PVBT, SHW, and reroof projects from initiation to completion.
- Coordinated with various departments to ensure deadlines were met consistently.
- Reviewed project plans for conflicts and discrepancies prior to execution.
- Supported sales department in resolving project-related issues efficiently.
- Interacted with clients, sales consultants, designers, subcontractors, and finance partners to facilitate communication.
- Coordinated daily operations for roofing and solar installation projects.
- Managed scheduling for team members and subcontractors effectively.
- Assisted in processing customer inquiries and service requests promptly.
- Organized documentation for project permits and compliance requirements.
- Supported inventory management by tracking materials and supplies accurately.
- Facilitated communication between clients and project teams regularly.
- Maintained office systems using software tools to streamline workflows.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and filed important company documents, spreadsheets and reports.
- Responded to client queries and maintained strong relationships with vendors.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Assisted with the development of processes and procedures related to operations management.
- Answered work phones and routed correspondence to correct parties.
- Trained new staff members on company policies related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Identified areas for improvement within the organization's operations process.
- Coordinated the delivery of products or services to customers in a timely manner.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Tracked key project details and payment milestones using company CRM.
- Ensured timely completion of all projects while maintaining thorough documentation per company procedures.
- Maintained exceptional customer service and client relations throughout project lifecycle.
- Developed project plans using project management software tools.
Westbound Customer Service Representative
Honolulu Freight Service
Honolulu
02.2021 - 04.2021
- Tracked and traced all shipments and incoming vessels via Matson, Pasha, Young Brothers.
- Assisted customers with shipping inquiries and service options.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Provided information on shipping regulations and procedures to clients.
- Ensured timely responses to customer emails and phone calls.
- Collaborated with team members to enhance service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Monitored freight to ensure timely delivery and compliance with account parameters.
- Managed rate estimates and quote inquiries for westbound freight to Hawaii.
- Communicated with freight management carriers and clients to facilitate operations.
- Provided proof of delivery and shipment status updates as needed.
- Troubleshot and resolved issues related to freight logistics effectively.
- Identified opportunities for additional sales and upselling to existing customers.
- Responded promptly to customer inquiries via phone and email.
Customer Service Representative
Hawaiian Express Service
Honolulu
02.2020 - 10.2020
- Tracked and traced all shipments and incoming vessels via Matson, Pasha, Young Brothers.
- Managed customer inquiries through phone and email communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with shipping inquiries and service options.
- Resolved customer complaints through effective problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Provided information on shipping regulations and procedures to clients.
- Ensured timely responses to customer emails and phone calls.
- Collaborated with team members to enhance service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Monitored freight to ensure timely delivery and compliance with account parameters.
- Managed rate estimates and quote inquiries for westbound freight to Hawaii.
- Communicated with freight management carriers and clients to facilitate operations.
- Provided proof of delivery and shipment status updates as needed.
- Troubleshot and resolved issues related to freight logistics effectively.
- Identified opportunities for additional sales and upselling to existing customers.
- Responded promptly to customer inquiries via phone and email.
Clinical Administrative Assistant
Child & Family Services
Ewa Beach
10.2019 - 02.2020
- Answered incoming telephone calls, greeting participants and families professionally.
- Redirected calls, took messages, and provided accurate information to callers.
- Maintained cleanliness and safety of program area.
- Managed incoming and outgoing mail efficiently.
- Processed faxes promptly while ensuring proper handling.
- Operated office equipment and facilitated maintenance as needed.
- Assisted in maintaining participant records and timely uploading to Electronic Health Record system.
- Coordinated preparation for program meetings, producing dictation and minutes accurately.
- Managed patient scheduling and appointment coordination efficiently.
- Assisted in the preparation of clinical documentation and reports.
- Supported office staff with administrative tasks and communication efforts.
- Facilitated communication between clients, staff, and external agencies.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
- Scheduled appointments in accordance with facility calendar and provider availability.
- Performed clerical duties such as filing documents, preparing mailings, scanning documents into EHR system.
- Greeted patients and visitors, answered phones, and scheduled appointments.
- Entered billing information into practice management software accurately and timely.
- Scheduled appointments for patients via phone and in person.
- Processed patient referrals and coordinated with other health care providers regarding treatment plans.
Administrative Assistant
Yacht Harbor Towers
Honolulu
07.2019 - 10.2019
- Provided comprehensive office support through various clerical activities for condominium community.
- Managed incoming calls and directed them to appropriate service providers efficiently.
- Facilitated mail distribution and maintained flow of correspondence for optimal communication.
- Coordinated inventory, ordering, and distribution of office supplies including branded materials.
- Maintained website content while assisting management and Board with administrative tasks.
- Greeted owners, residents, and visitors warmly, ensuring a positive first impression.
- Recorded messages accurately and conveyed pertinent information to recipients promptly.
- Operated fax machines and managed document copies for effective communication.
- Managed daily office operations and maintained organized filing systems.
- Provided exceptional customer service to residents and guests in the community.
- Assisted in planning community events at Yacht Harbor Towers for residents.
- Maintained inventory and ordered office supplies as needed for smooth operations.
- Prepared correspondence, reports, and presentations for management review.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Directed customer inquiries to appropriate department personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Developed and maintained filing systems for confidential documents and records.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Clinical Administrative Assistant
Hina Mauka
Kaneohe
02.2019 - 06.2019
- Safeguarded inactive client clinical files against unauthorized access.
- Maintained organized client files within storage room for easy retrieval.
- Retrieved inactive client clinical files for clinical and administrative needs.
- Prepared official correspondence and internal communications for mailing or distribution.
- Supported Clinical Administrative Supervisor with daily data entry of client characteristics, admissions, discharges, and follow-up documentation.
- Created and distributed client-related reports to enhance program services.
- Assisted in preparing for audits, accreditations, and program reviews by internal and external reviewers.
- Managed office supplies and client education materials for clinical staff.
- Assisted in the preparation of clinical documentation and reports.
- Maintained accurate patient records following confidentiality guidelines.
- Supported office staff with administrative tasks and communication efforts.
- Organized and maintained office supplies and equipment inventory.
- Facilitated communication between clients, staff, and external agencies.
- Ensured compliance with HIPAA regulations related to privacy of patient information.
- Managed front desk operations and greeted visitors warmly.
- Handled multi-line phone system and directed calls efficiently.
- Processed incoming and outgoing mail with attention to detail.
- Ensured cleanliness and organization of reception area at all times.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Customer Service Representative
Purve
Honolulu
07.2018 - 02.2019
- Opened bakery early in the morning and closed in the evenings.
- Cleaned kitchen equipment and tools prior to use.
- Prepared custom cake donut orders according to customer preferences.
- Recommended new recipes to enhance menu offerings and attract customers.
- Executed social media advertising campaigns to increase company visibility.
- Monitored food supplies and placed orders as needed.
- Provided exceptional service to ensure customer satisfaction.
- Crafted barista-style coffee drinks to complement bakery items.
- Resolved product and service issues effectively and promptly.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Soldier to Solider Hawaii Realty
Kapolei
09.2017 - 06.2018
- Executed office tasks including filing, generating reports, and preparing presentations.
- Coordinated meeting setups and managed supply reorder processes efficiently.
- Provided real-time scheduling support by arranging appointments and mitigating conflicts.
- Arranged travel logistics including flights, car rentals, hotel bookings, and restaurant reservations.
- Screened phone calls and directed inquiries to appropriate personnel promptly.
- Maintained professional communication through phone, email, and mail correspondence.
- Anticipated needs of others to ensure seamless experiences within property management operations.
- Managed daily office operations and maintained organized filing systems.
- Provided exceptional customer service to residents and guests in the community.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in lease preparation and documentation for new tenants.
- Scheduled property maintenance and repairs with external vendors efficiently.
- Maintained accurate records of tenant payments and lease agreements regularly.
- Supported the marketing of available properties through online listings and showings.
- Managed office supplies inventory to ensure operational efficiency at the property office.
- Scheduled maintenance calls.
- Collaborated with team members to enhance tenant satisfaction initiatives continuously.
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Responded quickly to emergency situations involving tenants or properties.
- Updated tenant records and maintained accurate files for all tenants.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Processed incoming payments from tenants in a timely manner.
- Monitored compliance with applicable laws including fair housing regulations.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Managed accounts payable processes including vendor invoices, payment approvals and reconciliation of accounts receivable ledgers.
- Organized community events such as open houses and tenant appreciation days.
- Provided support for the leasing team during peak times such as move-ins and move-outs.
- Collected monthly assessments, rental fees, deposits and payments.
- Handled resident complaints and expedited maintenance requests.
- Met with prospective tenants to show property and assess applications or sign leases.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Updated tenant and unit information to keep current in housing database.
- Built relationships with service vendors and submitted associated billing statements.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Customer Service Representative
Agnes Portuguese Bake Shop
Kailua
10.2011 - 01.2018
- Opened bakery early each morning and closed in the evenings.
- Cleaned kitchen equipment and tools prior to use.
- Prepared custom pastries tailored to customer preferences, including birthday cakes.
- Recommended innovative recipes to refresh menu and attract diverse clientele.
- Tracked food supplies and placed orders as necessary to maintain inventory.
- Assisted customers, ensuring satisfaction with products and service.
- Crafted barista-style coffee drinks to enhance customer experience.
- Trained new front-of-house employees in customer service protocols.
- Managed customer inquiries through phone and email communication.
- Resolved product and service issues effectively and promptly.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and benefits during interactions.
- Trained new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- Took special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
HS DiplomaLicense -
HILO COMMUNITY SCHOOL FOR ADULTS
Hilo, HI01-2018
Skills
- Customer service and support
- CRM software proficiency
- Project management tools
- Bluebeam expertise
- Coffee shop experience
- Analytical skills
- Project coordination
- Microsoft Office suite
- Dispatch operations
- Office administration
- QuickBooks accounting
- Sales strategies
- Team management
- Billing processes
- Property management systems
- Project management methodologies
- ProCore knowledge
- Payroll processing
- Coffee preparation skills
- Project scheduling techniques
- Cash handling expertise
- Accounting principles
- Time management strategies
- Outlook proficiency as receptionist
- Adobe Acrobat skills
- Budgeting techniques
- Upselling tactics
- Administrative support functions
- Google Workspace proficiency
- Schedule coordination
- Equipment logistics
- Safety compliance
- Inventory management
- Data analysis
- Technical troubleshooting
- Quality assurance
- Effective communication
- Time management
- Scheduling expertise
- Communication
- Scheduling
- Warranty management
- Equipment maintenance
- MS office
- Teamwork
Certification
OSHA 30, 08/01/24, 08/01/26
Timeline
Equipment Coordinator
Primoris Renewable Energy
04.2025 - Current
Field Engineer | Admin for O&M
Primoris Renewable Energy
07.2024 - Current
Commercial Construction Assistant Project Manager
Advanced Contracting
01.2024 - 06.2024
Operations Assistant / Lead Project Coordinator
Skyta Roofing and Solar
07.2022 - 12.2023
Lead Project Coordinator / Service Coordinator
Haleakala Solar
04.2021 - 06.2022
Westbound Customer Service Representative
Honolulu Freight Service
02.2021 - 04.2021
Customer Service Representative
Hawaiian Express Service
02.2020 - 10.2020
Clinical Administrative Assistant
Child & Family Services
10.2019 - 02.2020
Administrative Assistant
Yacht Harbor Towers
07.2019 - 10.2019
Clinical Administrative Assistant
Hina Mauka
02.2019 - 06.2019
Customer Service Representative
Purve
07.2018 - 02.2019
Administrative Assistant
Soldier to Solider Hawaii Realty
09.2017 - 06.2018
Customer Service Representative
Agnes Portuguese Bake Shop
10.2011 - 01.2018
HS DiplomaLicense -
HILO COMMUNITY SCHOOL FOR ADULTS