Xievera Winding
Phoenix,AZ
Summary
TX, FL, SC, NC, MS, GA, AL, AR, MI,AZ
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Desk Adjuster - (IA CAT- Supplement Desk)
Pilot
American Integrity Insurance, TX
10.2022 - 08.2023
- Worked a 1099 contract with Pilot handling wind and flood claims for 10 months.
- spoke with policy holders, Lawyers, public adjusters, and service providers via phone, email to accurately document claim details
- Settled, Denied, and authorized payments to property claims based on coverage, field reports, and verifiable damage; Interpreted policy language and evaluated coverage issues of multiple different policies and endorsements; Other Duties as assigned
- Handled 10- 15 claims per day with 90 claims assigned to me.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Reviewed Supplement Demands from contractors, Public Adjusters, and Lawyers To determine additional coverage.
- Worked with engineers to determine cause of loss to Tile roofs, Foundation, ECT.
- Reconciled numerous 100k EST in Xactimate/xactanalysis providing additional coverage for the policy holder.
- Set up Inspections with Field adjusters and Engineers to inspect the property
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
Liability / Total Loss Claims Adjuster
ALACRITY SOLUTIONS
LIBERTY MUTUAL & STATE FARM, TX
07.2020 - 10.2022
- As a Liability Adjuster, I handled 15-17 claims per day with 120 claims assigned to me.
- Determined liability, secured information, reviewed coverages, arranged appraisals, arranged towing, reserved rentals, and settled claims.
- Analyzed data obtained from accident reports, witness statements, medical bills, in order to make appropriate decisions on claim resolution.
- Took recorded/written statements with all parties involved in the accident.
- Handled Total Loss claims thoroughly in a timely manner with customer satisfaction; Interpreted and determined policies, declarations, articles and contract coverages and applied to all parties for assigned losses
- Performed outbound follow up calls as needed; satisfying the insured and/or claimant with respectable customer service
- Assessed vehicle damage using photos or in-person inspections.
- Verified accurate title transfer of vehicles declared a total loss.
- Maintained up-to-date knowledge of industry trends and best practices concerning auto total losses.
- Participated in continuing education programs related to insurance laws, regulations and industry trends.
- Assigned rental vehicles to insured and/or clamant if applicable
- Coordinated activities between multiple departments within the company.
Auto Claims Adjuster
CNC CLAIMS
Mobile, AL
09.2019 - 07.2020
- Investigated liability claims to determine the extent of insurance company's responsibility for payment.
- Analyzed data obtained from accident reports, witness statements, medical bills, in order to make appropriate decisions on claim resolution.
- Took recorded/written statements with all parties involved in the accident.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Maintained accurate records of all investigations into property damage claims.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Developed strategies for resolving complex claims efficiently and cost-effectively.
- Communicated regularly with clients regarding status updates on their claims.
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Gathered and documented evidence to support court proceedings.
- Assessed vehicle damage using photos or in-person inspections.
Customer Service Representative
RandStad
Dallas
12.2018 - 07.2019
- Researched and resolved payroll cases; Perform outbound follow up calls as needed; Interacted with accounting department personnel to ensure that inquiries routed to them are answered promptly and completely
Assistant Manager
Footlocker
Bismarck
10.2017 - 12.2018
- Hired and Trained employees while creating a great atmosphere for our Customers; Ensured high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service; Ability to learn and share expertise of products and trends to fit customer's needs
Education
1st Choice Certifications
06.2021
IBCA Completion and Certification
06.2021
Skills
- Customer Service
- Leadership
- Organization Coursework
- Resourceful
- Active Listener
- Telephone Etiquette
- Ability to adapt to any provided environment
- Excellent written and verbal communicator carrying open minded qualities
- Facilitates substantial software skills
- Produces efficient results within given time frame
- Team Collaboration
Certification
- STATE FARM - AUTO
- STATE FARM - WIND & HAIL POLICY
- STATE FARM - ESTIMATICS
- Xactimate Level 3
- ROPE & HARNESS
Timeline
Property Desk Adjuster - (IA CAT- Supplement Desk)
Pilot
10.2022 - 08.2023
Liability / Total Loss Claims Adjuster
ALACRITY SOLUTIONS
07.2020 - 10.2022
Auto Claims Adjuster
CNC CLAIMS
09.2019 - 07.2020
Customer Service Representative
RandStad
12.2018 - 07.2019
Assistant Manager
Footlocker
10.2017 - 12.2018
1st Choice Certifications
IBCA Completion and Certification
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