Xilema Morales Angulo
Holtville,CA
Summary
Proven leader with extensive experience at Dollar General Market, adept in enhancing customer satisfaction and streamlining operations. Skilled in money handling and fostering team collaboration, I've significantly minimized financial discrepancies and improved service quality. My approach prioritizes problem resolution and employee development, driving performance beyond expectations.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Dollar General Market
El Centro, CA
09.2022 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Lead Sales Associate
Dollar General Store
Holtville, CA
01.2021 - 09.2022
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Yuma High School
Yuma, AZ2018
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Employee Scheduling
- Compliance understanding
- Customer Service
- Teamwork and Collaboration
- Problem Resolution
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Dollar General Market
09.2022 - 03.2024
Lead Sales Associate
Dollar General Store
01.2021 - 09.2022
Yuma High School