Ximena Arosteguy
Clovis,CA
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Experienced in contributing to team success and driving positive outcomes. Dependable and ready to make a significant impact in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Fresno, CA
11.2013 - 04.2025
- Taxpayer assistance in English and Spanish on the customer service toll-free systems used by the public to resolve issues and obtain information about tax administration.
- Perform full technical assistance to individuals through telephone contact. This involves a diversity of issues and problems that cannot be resolved routinely.
- Complete contact by conducting telephone interviews with a wide range of individuals who have varying degrees of understanding, or third-party representatives, e.g., CPAs, practitioners, and attorneys, who possess professional understanding.
- Provide a full explanation to specific inquiries initiated by the taxpayer, generated by notices, or internally generated assignments.
- Use sophisticated interviewing techniques to review taxpayer circumstances and goals, and advise on the most advantageous ways to meet them.
- Resolved complex problems by working with other departments to provide solutions that meet taxpayers' needs.
- Develop, analyze, and evaluate information involving the research of records and the nature of each inquiry, including the way it was presented, in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each taxpayer, or fulfill regulatory requirements.
- Fullscope bilingual lines in the following applications: General Customer Service Line, Tax Protection Line (TPP), Automated Questionable Credits (AQC), Appointment Line (TAC).
Education
Bachelor of Arts - Art in Design
Los Andes University
Bogota, Colombia05-1995
Skills
- Bilingual communication
- Fluent in Spanish
- Customer service
- Critical thinking
- Technical assistance
- Tax administration
- Regulatory compliance
- Data analysis
- Problem resolution
- Time management
- Communication skills
- Active listening
- Attention to detail
- Task prioritization
- Dependable and responsible
- Team collaboration
Custom
- -Supervisor: Ariadna P. Trejo Chavez
Timeline
Customer Service Representative
Internal Revenue Service, IRS
11.2013 - 04.2025
Bachelor of Arts - Art in Design
Los Andes University
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