Ximena Avila
Kirkland,WA
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals.
Fast learner, willing to utilize new methods, strong communicator with dynamic training and management abilities.
Extensive experience in Management, Customer Service, Administration and Development and Training.
Overview
17
17
years of professional experience
Work History
Sales Associate Supervisor
A&B Events And Art
Cochabamba , Bolivia
06.2017 - 06.2021
- Performed site inspection of venue and follow up with clients.
- Produced contracts, reports, letters, and proposals for clients.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed and implemented comprehensive salesperson training program.
- Approved and distribution of Banquet Event Orders.
- Managed over 30 calls per day to follow up with clients, increasing sales by 10% forecasted.
- In charge of site inspections.
- Supervised all planning of events including set up with different vendors.
International Sales Account Manager
Morphsuits Trade
Kirkaldy , Scotland
09.2010 - 08.2012
- In Charge of opening trade accounts in multiple European countries to increase sales.
- In charge of organizing fashion shows, presentations and all events related to new line launching.
- Serviced accounts worldwide on regular basis to propose new products and maximize revenue.
- Kept company in compliance with export standards and international requirements.
- Arrange transportation and all logistics from warehouse in China to all destinations.
- Follow up calls to customers to keep them informed of all new products, adding revenue and future sales.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Demonstrated consistent track record of overachieving sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Generated seasonal creative pitches for clients targeting various consumer groups, increasing sales by 15% based on season.
- Generated advertising brochure for vendor use.
International Group Sales Event Manager
Fiesta Americana Grand Coral Beach, AAA
Cancun, Mexico
01.2004 - 01.2008
- Owned all aspects of sales planning, for International Accounts.
- Prepared and implemented strategic growth plans for international territory based on company goals and expectations.
- Managed worldwide accounts in meeting and incentive high end market.
- Generated leads to negotiate terms and execute contracts to ensure both parties comply with terms and conditions offered.
- Attended Trade Shows through years, representing Resort and seek new business opportunities.
- Developed and executed sales presentations for clients and Travel agents, showing success and credibility of Resort.
- Built relationships with clients, monthly phone calls, establish long-term business growth and increased sales.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with marketing and management teams to develop solutions and accomplish shared objectives.
Event / Sales Manager
Westin Regina Resort & Spa
Cancun, Mexico
01.2004 - 06.2004
- Selling and executed all logistics of event, such as arrivals, transportation, meetings, food and beverage, special attention to VIPs’. billing, and highly involved with vendors.
- In charge of monthly forecast and sales reports to upper Management.
- Conducted Pre Convention Meeting and Post Convention meeting to obtain feedback from client and identify areas of opportunity.
- Monthly calls and sales calls to existing and new clients to generate business.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams Internationally to maintain consistent message and experience.
Event Manager
JW Marriott Hotel
Miami, Florida
04.2002 - 12.2003
- Managed administrative logistics of events planning, event booking and event promotions.
- Oversaw preparation and management of event budgets to deliver at projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated and planned menus along with Food and Beverage Department.
- Planned and organized activities with Destination Management Company.
- Promoted adherence to client-event requirements through delegation, prioritizing and management of entire production lifecycle from concept to execution.
- Delivered prompt payment for event vendors, venues, staff, and transportation providers.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Store Manager
Zales -The Diamond Store
Alameda, California
01.1998 - 01.2001
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Store Manager
Ragsmatazz Clothing Store
Alameda, California
01.1996 - 01.1998
- Opening and Closing of store.
- In charge of weekly schedules.
- Responsible for receiving, inventory and distribute to other stores.
- Developed new store location from ground up by hiring and training efficient team.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Analyzed and interpreted store trends to facilitate planning.
- Planned and organized summer, Back to School Fashion show to promote new line and latest fashion trend.
Education
Career in Sales Quality and business Management in Tourism Marriott Company Training -
Coaching 1-2 Neurolinguistic Programming in Sales Innovation Transfer Training Rhythms of Hospitality Workshop on -
Cancun
Mexico2000
Associate of Arts - Business Management
Alameda College
Alameda, CA1998
High School Diploma -
American High School
Fremont, CA1996
Skills
- Sales Records Management
- Sales Program Coordination
- Customer Service and Assistance
- Networking Events
- Sales Quota Management
- Promotions and Marketing Strategies
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate Supervisor
A&B Events And Art
06.2017 - 06.2021
International Sales Account Manager
Morphsuits Trade
09.2010 - 08.2012
International Group Sales Event Manager
Fiesta Americana Grand Coral Beach, AAA
01.2004 - 01.2008
Event / Sales Manager
Westin Regina Resort & Spa
01.2004 - 06.2004
Event Manager
JW Marriott Hotel
04.2002 - 12.2003
Store Manager
Zales -The Diamond Store
01.1998 - 01.2001
Store Manager
Ragsmatazz Clothing Store
01.1996 - 01.1998
Career in Sales Quality and business Management in Tourism Marriott Company Training -
Coaching 1-2 Neurolinguistic Programming in Sales Innovation Transfer Training Rhythms of Hospitality Workshop on -
Cancun
Associate of Arts - Business Management
Alameda College
High School Diploma -
American High School
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