Ximena Blanco
Miami
Summary
Committed supervisor with two years of experience in overseeing and manage a team of employees and helping them fulfill their responsibilities. As a strong bilingual leader with adept communication skills, allows me to effectively connect with a team and increase our productivity.
Overview
16
16
years of professional experience
Work History
Senior Supervisor
Broward Health - BHPG
02.2023 - Current
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Maximized personal competency through continuous professional development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Broward Health - BHPG
02.2022 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Customer Service Representative
Broward Health
10.2019 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Referral Technician
Broward Health - SCC
08.2016 - 10.2019
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Medical Assistant
Broward Health - COA
08.2008 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
BBA -
Florida International University
Miami, FL05-2020
Skills
- Teamwork and Collaboration
- Schedule oversight
- Performance Evaluations
- Computer Skills
- Scheduling and Coordinating
- MS Office
- Positive Attitude
- Organizational Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Supervisor
Broward Health - BHPG
02.2023 - Current
Supervisor
Broward Health - BHPG
02.2022 - 02.2023
Customer Service Representative
Broward Health
10.2019 - 02.2023
Referral Technician
Broward Health - SCC
08.2016 - 10.2019
Medical Assistant
Broward Health - COA
08.2008 - 08.2016
BBA -
Florida International University
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