Ximena Blanco
Miami,FL
Summary
Committed supervisor with two years of experience in overseeing and manage a team of employees and helping them fulfill their responsibilities. As a strong bilingual leader with adept communication skills, allows me to effectively connect with a team and increase our productivity.
Overview
17
17
years of professional experience
Work History
Senior Supervisor
Broward Health - BHPG
02.2023 - Current
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Recruited, hired and trained staff and provided ongoing feedback and performance evaluations for development.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Enhanced team productivity by implementing efficient workflow processes and providing consistent guidance.
- Maximized personal competency through continuous professional development.
- Assisted other Provider department (Cardiology, Endocrinology and Neurology) with the office billing and overseeing the office.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Supervisor
Broward Health - BHPG
02.2022 - 02.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Customer Service Representative
Broward Health
10.2019 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Referral Technician
Broward Health - SCC
08.2016 - 10.2019
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Medical Assistant
Broward Health - COA
08.2008 - 08.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
BBA -
Florida International University
05-2020
Skills
- Teamwork and Collaboration
- Schedule oversight
- Performance Evaluations
- Computer Skills
- Scheduling and Coordinating
- MS Office
Timeline
Senior Supervisor
Broward Health - BHPG
02.2023 - Current
Supervisor
Broward Health - BHPG
02.2022 - 02.2023
Customer Service Representative
Broward Health
10.2019 - 02.2023
Referral Technician
Broward Health - SCC
08.2016 - 10.2019
Medical Assistant
Broward Health - COA
08.2008 - 08.2016
BBA -
Florida International University
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