XIMENA CAMACHO
Queens,NY
Summary
Highly organized and results-driven professional with proven expertise in financial and operational leadership. Experienced in optimizing office operations, supporting executive teams, and implementing process, procedure, and policy improvements to maximize productivity and service quality.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Office Manager
Mala Fama LLC
New York, NY
11.2024 - 02.2026
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed weekly payroll for 30 employees.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Office Manager
CGAA HOSPITALITY LLC
Brooklyn, NY
06.2021 - 06.2024
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Maximized cash flow through optimal billing and collection processes.
- Implemented and maintained internal controls to protect financial assets.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated travel arrangements for over20 local and international travelers per year.
- Completed bi-weekly payroll for 20 employees.
Strategic Planning Manager
HOLDING TONICORP
ECUADOR
07.2018 - 11.2019
- Monitored processes and procedures, making sure company met compliance regulations.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with company leaders to support consistency and best practices.
- Created new methodologies to improve planning process and results.
- Generated and analyzed POS reports to review sales by location and time for future planning.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Mentored and supported 10 Marketing department employees to create strong workplace culture.
Strategic Planning Coordinator
HOLDING TONICORP
ECUADOR
08.2015 - 06.2018
- Coached employees through day-to-day work and complex problems.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared agendas and took notes at meetings to archive proceedings.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
Technical
CONSEJO DE LA JUDICTURA
ECUADOR
01.2013 - 04.2015
- Coordinator of Technical Support Area (replacement)
- Preparation 20 Reports on recommendations of State Comptroller General and Annual Public Policy Programming
- Designed support structure needed to confirm scalable application rollouts.
- Proactively managed client correspondence and recorded tracking and communications
- Agenda Management: Coordination of appointments, work meetings, vacations and distribution of Unit personnel
Customer Service Representative
BANCO GENERAL RUMINAHUI
ECUADOR
02.2008 - 12.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered 50 customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Weekly monitoring report for budget compliance of commercial products, by areas and individuals.
- Pre-payments and credits to consumer and mortgage credit
- Preparation and execution of action plan to maintain excellence in quality of service and customer service.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
MBA - Business Administration And Management
Universidad De Guayaquil
Ecuador08.2016
Marketing & Business Commercial Engineer -
Universidad De Guayaquil
Ecuador01.2010
Skills
- Team Leadership
- Budget Administration
- Department Management
- Administration and Reporting
- Negotiation and Conflict Resolution
- Staff Training
Certification
- Certified Coaching, 2018
- Food Protection, 2025
Languages
English
Professional Working
Spanish
Native or Bilingual
Additional Information
Strategic Management
ESPAE, 2017
EXMA
Ecuador, 2017
Storytelling & effective presentations
Mexico, 2016
Storytelling with data
Mexico, 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Office Manager
Mala Fama LLC
11.2024 - 02.2026
Administrative Office Manager
CGAA HOSPITALITY LLC
06.2021 - 06.2024
Strategic Planning Manager
HOLDING TONICORP
07.2018 - 11.2019
Strategic Planning Coordinator
HOLDING TONICORP
08.2015 - 06.2018
Technical
CONSEJO DE LA JUDICTURA
01.2013 - 04.2015
Customer Service Representative
BANCO GENERAL RUMINAHUI
02.2008 - 12.2012
MBA - Business Administration And Management
Universidad De Guayaquil
Marketing & Business Commercial Engineer -
Universidad De Guayaquil