Ximena Casillas
Commerce City
Summary
Results-driven criminal justice professional with history of effectively managing caseloads and fostering positive behavioral changes. Strong focus on team collaboration and adaptability, ensuring reliable support for colleagues and clients. Skilled in conflict resolution, case management, and maintaining compliance with legal standards. Known for strong interpersonal skills and firm commitment to ethical practices.
Overview
8
8
years of professional experience
Work History
Probation Officer
Denver Adult Probation
Denver, CO
06.2024 - Current
- Supervised compliance with probation terms and conditions for diverse caseloads.
- Conducted comprehensive assessments to evaluate client needs and risks.
- Monitored progress toward goals, providing guidance and support to ensure adherence to probation requirements.
Receptionist
Inner City Health Center
Denver, CO
05.2022 - 05.2024
- Dedicated receptionist with a passion for serving underserved communities. Experienced in fast-paced environments. Skilled in patient scheduling, inquiries, and EMR systems. Compassionate and adept at maintaining confidentiality. Seeking to support a clinic's mission of providing quality healthcare to those in need.
- Contact: Alexis Alfaro - Lead - 720-301-0059
Sales Representative
Elements Massage
Denver, CO
12.2021 - 01.2022
- Conduct compelling product demonstrations and presentations to potential clients, effectively highlighting key features and benefits to address customer needs.
- Schedule appointments and manage calendars for executives, effectively coordinating meetings and appointments to optimize productivity.
- Warmly greet visitors and direct them to the appropriate person or department, ensuring a positive first impression and excellent customer service experience.
- Contact: Logan Williams - Sales and Development Manager - 720-960-1650
Team Member
Chipotle
Commerce City, CO
08.2018 - 01.2020
- Trained new employees on food safety protocols, ensuring compliance with health regulations.
- Maintained cleanliness standards in the dining area, resulting in decrease in customer complaints about hygiene.
- Collaborated with the kitchen staff to improve order accuracy, reducing errors.
- Contact: Marcia Cruz - 303-227-9466
Education
Bachelor of Science - Human Development and Family Studies
Colorado State University
Fort Collins, CO05-2024
High School Diploma - undefined
Adams City High School
Commerce City, CO05-2019
Skills
- Bilingualism
- Customer Service
- Case Management
- Conflict Resolution
- Legal Documentation
- Risk Assessment
Affiliations
- El Centro (08/2019 - Present) Member
- HDFS SOUL (02/2022 - 12/2023) Member
Interests
Healthcare, Human Services, Social Justice and Advocacy, Community Engagement, Professional Development
Timeline
Probation Officer
Denver Adult Probation
06.2024 - Current
Receptionist
Inner City Health Center
05.2022 - 05.2024
Sales Representative
Elements Massage
12.2021 - 01.2022
Team Member
Chipotle
08.2018 - 01.2020
High School Diploma - undefined
Adams City High School
Bachelor of Science - Human Development and Family Studies
Colorado State University
ORGANIZATIONS
Community for Excellence, Scholarship Recipient, 2019-05, Present