Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Artist
Languages
Timeline
Generic

Ximena Claure

York,PA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership or organizational positions. Ready to help teams achieve company goals. Will be an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx:Ground
10.2017 - 08.2023
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Followed verbal and written instructions to properly move and ship products.

Problem Resolution Specialist

FedEx:Ground
08.2020 - 12.2021
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary internal support towards locating missing products.
  • Tracked customer service cases and updated service software with customer information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Sought ways to improve processes and services provided.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Trainer Coordinator

FedEx:Ground
10.2020 - 12.2020
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Facilitated proper communication among workers in training through the use of a trilingual skillset.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Observed and adopted new techniques from skilled instructors and lecturers.

Education

Business Management - Marketing

York County School of Technology
York, PA
12.2007

Skills

  • Trilingual (English, Spanish, Russian)
  • Basic experience with powerpoint, word, and excel
  • Order Picking and Processing
  • Inventory Records
  • Reading Comprehension
  • Shipments
  • Task Delegation
  • Complex Problem-Solving
  • Computer Competency
  • Team Meetings
  • Organize Storage Areas
  • Barcode Scanners
  • Quantity Calculations
  • Package Preparation
  • Cycle Counting Proficiency
  • Inventory Control Procedures
  • Shipping and Receiving
  • Inventory Databases
  • Hazmat Certified (Experience dealing with hazardous materials)

Accomplishments

  • Maintained cohesiveness with team of multiple individuals of various backgrounds and language barriers successfully
  • Implemented multiple ideas to improve productivity and fluidity of operations in the workplace.

Certification

  • Hazmat Certified at Fedex Ground
  • Trainer Certified at Fedex Ground

Artist

Children's book illustrator and art teacher for youths as a volunteer. Won best children's book award in Italy. 

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Full Professional
Portuguese
Elementary
Bulgarian
Limited Working
French
Limited Working

Timeline

Trainer Coordinator

FedEx:Ground
10.2020 - 12.2020

Problem Resolution Specialist

FedEx:Ground
08.2020 - 12.2021

Package Handler

FedEx:Ground
10.2017 - 08.2023

Business Management - Marketing

York County School of Technology

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Ximena Claure