Summary
Overview
Work History
Education
Skills
Militaryserviceyears
References
Veteranstatus
Timeline
Generic

XIMENA N DA SILVA

margate,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, honed as a Transportation Associate at Amazon. Expert in operational management and customer service, achieving significant efficiencies. Skilled in quick decision-making and fostering team collaboration, I excel in fast-paced environments, driving results and exceeding expectations with a keen eye for detail and a commitment to excellence.

Overview

28
28
years of professional experience

Work History

Yard Marshall Coordinator

Amazon
02.2023 - Current
  • Company Overview: Amazon
  • Website: www.amazon.com
  • Responsible in
  • Manage the yard in a tenacious and assertive manner
  • Achieving this by remaining alert to the arrival and departure of vehicles from the Amazon site
  • Also, staying in my toes, proactively ensuring compliance with our strict safety procedures
  • A crucial duty as a Yard Marshall is to review and implement any required changes to checks and audits concerning the Amazon Yard and Docks
  • Excellent knowledge of how to prioritize the most commercially important deliveries to the Amazon Yard and Docks will is my skill I 'll need to acquire rapidly
  • Supporting into the Warehouse in everything related in Sorting, Picking Inducting packages into delivery routes, helping to ensure meet with the customer-promised delivery times
  • Amazon
  • Website: www.amazon.com

Transportation Associate

Amazon
12.2021 - Current
  • Company Overview: Amazon Transportation Services
  • Website: www.amazon.com
  • As a Transportation Associate, I part as a vital member of Amazon Transportation Services
  • Transportation Associates and also, performing trailer moves, coordinate yard activities, complete driver training programs, and operate multiple vehicle asset types on the road
  • Amazon Transportation Services
  • Website: www.amazon.com
  • Enhanced timely deliveries by optimizing transportation routes and schedules.
  • Streamlined operations with thorough route planning and effective communication between drivers, dispatchers, and warehouse staff.
  • Contributed to team success through consistent collaboration with other Transportation Associates and management.
  • Promoted a positive work environment within the transportation department fostering a culture of collaboration among team members.
  • Maintained compliance with all federal, state, and local regulations regarding transportation services.
  • Supported warehouse efficiency by coordinating pick-ups and drop-offs according to inventory needs.
  • Reduced transportation costs for the company by implementing cost-effective strategies and negotiating with suppliers.
  • Continuously stayed up-to-date on industry trends and best practices, implementing new strategies to maintain competitive edge.
  • Increased customer satisfaction by providing professional service and timely delivery of shipments.
  • Managed accurate record-keeping for deliveries, expenses, mileage logs, and driver hours to ensure transparency in operations.
  • Assisted in training new employees on processes, procedures, and safety protocols to uphold high standards of performance.
  • Minimized shipment delays by proactively addressing potential roadblocks such as weather conditions or traffic jams.
  • Improved safety records, conducting regular vehicle inspections and maintenance checks to ensure proper functioning.

Driver

Palm Tran Connection
12.2018 - Current
  • Company Overview: Transportation service provider
  • Website: www.palmtran.org
  • Professional driver who provide transportation via Pam Tran Connection with their local communities
  • The position is encouraging every day drive their transport individual who rely on their service to doctor's appointments, work, grocery stores, and much more
  • With this service, Palm Tran Driver can provide the freedom and independence to their clients, with a reliable, safe transportation to them
  • Transportation service provider
  • Website: www.palmtran.org

Driver Trainer

Amazon
10.2020 - 12.2021
  • Company Overview: Amazon
  • Website: www.amazon.com
  • Been responsible for establishing the right driver training culture in my delivery station, setting up the training experience, and independently instructing training sessions
  • Been responsible to educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine
  • I am enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like
  • I am responsible to exhibit Learn and Be Curious by answering all Delivery Associates' questions and finding the answers if I am not sure of the correct response
  • Also, as a Driver Trainer, I am doing my best to lead by example and demonstrate the Amazon Leadership Principles at all times
  • I am playing a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place
  • I be trained to help and facilitate daily training classes for up to 30 people, including in station classes and drive-alongs
  • Partner with Operations Managers, Delivery Service Partners, Dispatchers, and Area Managers to coordinate, facilitate, and measure all Delivery Associate training related activities
  • Collaborate with Delivery Service Partners to track training performance and identify retraining and process improvement opportunities
  • Own execution of the Driver Training program and leverage support as needed
  • Lead all learning and operational audits
  • Stay connected to the operation by participating in on-road processes on a regular basis
  • Be a resource to the delivery station for driver training-related questions
  • Amazon
  • Website: www.amazon.com

Delivery Driver

SoFlo lcc
07.2019 - 01.2020
  • Company Overview: Delivery Service Provider for Amazon Prime
  • Website: www.soflo.com
  • Professional driver who delivery daily, packages to homes, retail locations, and other delivery locations
  • Keeping a key role to exceed customer expectations and make sure customer orders, large or small, are delivered on time at the right place
  • Also, responsible to adhere to strict safety and quality standards on and off the road, interact in a positive and a professional manner with customer and general public while delivering products to customers' homes, retail, and business locations and making sure to follow up on customer requests or problems with solution oriented approach keeping customer informed of delivery progress
  • Trained with the specific technology to deliver customer packages, manage delivery progress, and solve obstacles (Rabbit)
  • Delivery Service Provider for Amazon Prime
  • Website: www.soflo.com

Manager Assistant

A&S Total Cleaning LCC
08.2016 - 11.2018
  • Company Overview: Cleaning service provider
  • Website: www.aandstotalcleaning.com
  • Present Responsible for driving all areas of the business and for leading teams to deliver results
  • Duties: Working with the Area Manager to improve operations, sales and profitability
  • Maximizing profits by controlling labor costs and expenses
  • Continuously reviewing and managing team performance
  • Supporting the Area Manager in identifying opportunities for commercial advantage
  • Providing and exceptional in store experience for customers
  • Checking off and signing invoices and credit notes on a weekly basis
  • Managing staff training requirements
  • Delegate work and give tasks to individuals to do
  • Managing the Online Quality Control system
  • Performing finding, reports and program summary informal meetings with client each quarter and weekly
  • Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
  • Prepare work assignments and coordinates work activities
  • Assists with execution of company data integrity process
  • Delivers exceptional customer service through personal contact with customers
  • Interacts with and assists customers
  • Adheres to all standard operating procedures and policies
  • Inventories stock to ensure adequate supplies
  • Performs cleaning duties in cases of emergency or staff shortage
  • Construction Cleaning: Gathered and removed rubble, dirt, and hazardous waste from construction site
  • Cleaned and maintained all assigned newly constructed and renovated buildings
  • Performed concrete sealing tasks and conducted pressure wash activities
  • Swept and vacuumed building floors and washed interior areas
  • Cleaning service provider
  • Website: www.aandstotalcleaning.com

Vote Register and Canvasser

Florida Futures Project
03.2016 - 11.2016
  • Company Overview: Political campaign organization
  • Website: www.floridafuturesproject.org
  • Direct contact with individuals during political campaign for 2016 Elections
  • Duties: Included knock on doors to engage in a personalized contact with an individual
  • Issue groups to identify supporters, persuade the undecided, add voters to the voters list through voter registration and it is central to get out the vote operations.[ground game or field]
  • Political campaign organization
  • Website: www.floridafuturesproject.org

Housekeeping Aid

WPB VA Medical Center
12.2012 - 01.2016
  • Company Overview: Veterans Affairs Medical Center
  • Website: www.va.gov
  • Assistant in process and conduct all guest
  • Supply guest with directions and information regarding property amenities, services and hours of operation and local areas of interest
  • Follow all government policies and procedures; notify Loss Prevention of any guest reports of theft, accidents, injuries and unsafe work conditions to management
  • Welcome and acknowledge all guests according to standards anticipate and address guests' service needs, assist individuals with disabilities
  • Thank guests with genuine appreciation, speak with others using clear and professional language, answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others, support team to reach common goals, comply with quality assurance and standards
  • Duties: Maintain Linens and supply to nurses Stations Aid
  • Professionally cleanse and sanitize rooms and different assigned areas
  • Replace linen, glassware and remove all debris
  • Sanitize and disinfect all accessories, and furniture
  • Respond to guest needs in a prompt and courteous manner
  • Insure complete customer service and guest satisfaction
  • Responded to inquiries from Family patients and refer them to local accommodations and local attractions
  • Veterans Affairs Medical Center
  • Website: www.va.gov

Seasonal Driver

FedEx Ground
01.2007 - 01.2011
  • Company Overview: Logistics and delivery service provider
  • Website: www.fedex.com
  • Provided transportation services to FedEx Ground, Seasonal
  • Filling customer orders and meeting deadlines
  • Maxine fully understands that protecting goods in transit reduces breakages, waste and cost, leading to less returns
  • Duties: Provided transportation services to FedEx Ground, Seasonal
  • To provide an efficient pickup and delivery service, support to customers on any issues regarding features of services, while complying with all operational, security and safety policies, procedures and processes with the objective of meeting service commitments and maximizing customer satisfaction
  • Knowledge in handle hazardous packages with proper precautions and care
  • Whether moving it by hand or forklift, following the specific instructions concerning the package
  • Sorted packages in accordance to drop off points and the route taken
  • Good communication skills to verify the delivery of the package, proper communication with customers to obtain directions
  • Logistics and delivery service provider
  • Website: www.fedex.com

Private Logistic Specialist 92 A

United States Army
06.2007 - 06.2008
  • Company Overview: Military service organization
  • Website: www.army.mil
  • Responsible for working in a busy warehouse and ensuring that deliveries are made to customers on time
  • Basic Combat Training, [Fort Jackson, SC]
  • Learned about the Seven Core Army Values
  • Trained how to work as a team and participating in field exercises [Red phase]
  • Trough Marksmanship training and rappelling exercise developed new skills and confidence as Soldier [White Phase]
  • Weapon training, Field training, tactical foot [Blue Phase]
  • Advance Individual Training [AIT]
  • Quartermaster School, [Fort lee, Virginia]
  • Learned the logistic bases of providing soldiers repaired parts
  • Automated Logistical specialist [92A]
  • Learned the supervision and perform for management or warehouse functions to maintain equipment's records and parts
  • Active Service, [Fort Bragg NC]
  • Supervises and performs management or stock record/warehouse functions pertaining to receipt, storage, distribution, and issue
  • Maintain equipment records and parts
  • Duties: Operating power material handling equipment to accurately select and palletize loads
  • Moving pallets by hand, hand truck, electric pallet jack, or manual pallet jack
  • Packaging merchandise for shipment
  • Shrink wrapping goods for loading onto trailers
  • Finding stock and merchandise in the warehouse
  • Military service organization
  • Website: www.army.mil
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Food Production Worker/Deli Attendance

The Knife Argentinian Gourmet Market
01.2005 - 12.2006
  • Company Overview: Food service provider
  • Website: www.theknife.com
  • Preparing hamburgers, fresh food, fried chickens, steaks, pizzas etc
  • Assisting the chef and other catering staff with the preparation of hot and cold foods whilst following and implementing all health and safety regulations
  • Helping to prepare, cook and serve meals to patrols
  • Ensuring the kitchen floor and all work surfaces are spotless before leaving
  • Keeping the working area, kitchen and canteen clean and tidy
  • Applying hygiene and safety regulations
  • Maintaining the kitchen equipment, utensils and machinery
  • Assisting customers in locating specific items
  • Suggesting food and drinks from the menu to guests
  • Food service provider
  • Website: www.theknife.com

Receptionist/ Office Clerk

Gas Natural BAN Argentina
01.1997 - 12.2004
  • Company Overview: Energy service provider
  • Website: www.gasnaturalban.com
  • Responsible for supporting other clerical staff and maintaining a well-organized office that operates efficiently
  • Duties: Ensuring that all administration procedures are followed to Company standards and audit requirements
  • Acting as business interface to filter general information, requests and queries
  • Greeting all incoming visitors to the office in a friendly, professional, hospitable manner
  • Processing incoming and outgoing mail
  • Processing payroll and personnel documents
  • Responsible for meeting and greeting visitors and providing them with a fist class customer service
  • Also, in charge of maintaining a pleasant and welcoming, but efficient and professional reception area
  • Duties: Effectively & professionally answering the telephone and dealing with enquiries
  • Receiving deliveries, couriers, incoming faxes & arranging distribution to recipients
  • Logging information on calls received and maintaining detailed records
  • Organizing the meeting rooms and overseeing visitor car parking
  • Typing letters, reports and other documents often of a sensitive and confidential nature in corporate house style
  • Ensuring that the reception & meeting room areas are clean & welcoming
  • Scanning documents and updating internal systems
  • Archiving paper files [and coordinating off site filing resources]
  • Booking meeting rooms and making suitable catering arrangements as requested
  • Processing and coordinating outgoing post
  • Carrying out all administrative tasks given by the office manager
  • Dealing with any enquiries or requests for information quickly and efficiently
  • Energy service provider
  • Website: www.gasnaturalban.com

Education

A.A. - Arts in Business Administration

Florida National University
08.2017

B.S. - Business Administration

Florida National University
08.2017

Skills

  • Account management
  • Business plans
  • Service standards
  • Customer satisfaction
  • Customer service
  • Forecasting sales
  • Market research
  • Maximizing sales
  • Guest comfort
  • Operational management
  • Health & safety
  • Managing priorities
  • Attention to detail
  • Organized
  • Handling money
  • Multitasking
  • Processing information
  • Quick learner
  • Reception duties
  • Reducing inefficiencies
  • Report writing
  • Arranging delivery
  • Advising customers
  • Client interaction
  • Customer facing
  • Resolving problems
  • Assisting customers
  • Giving product advice
  • Inventory checks
  • Merchandising
  • Negotiating skills
  • Stopping theft
  • Visual merchandising
  • A good listener
  • Able to inspire trust
  • Learning from mistakes
  • Quick thinker
  • Making fast decisions
  • Comfortable making difficult decisions
  • Accomplishing jobs efficiently
  • Being accurate under pressure
  • Discharging responsibilities economically
  • Energetic approach
  • Sense of urgency
  • Inspiring confidence
  • Persuading others
  • Mature outlook
  • Common sense
  • Working in harmony
  • Contributing to a pleasant environment
  • Teamwork
  • Working with diverse nationalities

    • Customer Service

    Work Planning and Prioritization

    Relationship Building

    Presenting Ideas and Plans

    Project Support

    Administrative Leadership

    Event Coordination

    Point of Contact

    Team Oversight

Militaryserviceyears

2008

References

  • Mr. Anthony Deale, Departments of Veterans Affairs, Medical Center, Northport, Long Island, NY, 516-244-8897
  • Miss Shelly Prickett, Departments of Veterans Affairs Medical Center, West Palm Beach, FL, 562-422-5555
  • Miss Hannah Asmead, Departments of Veterans Affairs, Medical Center, West Palm Beach, FL, 561-422-1245
  • Mr. Will Madden, Departments of Veterans Affairs Medical Center, West Palm Beach, FL, 561-422-6260
  • Mr. Rocky Hemp, SoFlo DSP Amazon Prime, 561-475-5222
  • Miss Jane Wattick, Norton Museum of Art, West Palm Beach, FL, 561-832-5196 ext. 1112, wattickj@norton.org
  • Mr. Alberto Porras or Miss Maria, A&S Total Cleaning, 954-570-1165

Veteranstatus

Disable Veteran Honorable Discharge Us Army Force

Timeline

Yard Marshall Coordinator

Amazon
02.2023 - Current

Transportation Associate

Amazon
12.2021 - Current

Driver Trainer

Amazon
10.2020 - 12.2021

Delivery Driver

SoFlo lcc
07.2019 - 01.2020

Driver

Palm Tran Connection
12.2018 - Current

Manager Assistant

A&S Total Cleaning LCC
08.2016 - 11.2018

Vote Register and Canvasser

Florida Futures Project
03.2016 - 11.2016

Housekeeping Aid

WPB VA Medical Center
12.2012 - 01.2016

Private Logistic Specialist 92 A

United States Army
06.2007 - 06.2008

Seasonal Driver

FedEx Ground
01.2007 - 01.2011

Food Production Worker/Deli Attendance

The Knife Argentinian Gourmet Market
01.2005 - 12.2006

Receptionist/ Office Clerk

Gas Natural BAN Argentina
01.1997 - 12.2004

B.S. - Business Administration

Florida National University

A.A. - Arts in Business Administration

Florida National University

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XIMENA N DA SILVA