Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ximena Garces

North Las Vegas

Summary


Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.

Overview

31
31
years of professional experience

Work History

Operations Supervisor

The Neighborhood Jeweler
09.2017 - 04.2025
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.

Retail Store Manager

Kipling-VF
09.2010 - 01.2017
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.

Brand Representative/Coordinator

BCBGMAXAZRIA
05.2005 - 08.2010
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Collaborated with marketing team to create and implement promotional campaigns.

Wholesale Sales Representative

La Perla
08.2004 - 02.2005
  • Provided superior service to customers by quickly responding to requests, suggestions and concerns.
  • Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
  • Managed prospective leads and existing accounts to accurately forecast revenue and develop long-term business partnerships.
  • Conceived and implemented marketing plans to acquire market share within chosen markets.
  • Assisted in product development by providing feedback from customers on desired features or improvements based on their needs and experiences.
  • Effectively communicated the unique selling points and benefits of our product line to potential customers, resulting in increased interest and sales growth.

Brand Specialist

Saks Fifth Avenue
08.1994 - 08.2004
  • Implemented innovative influencer marketing initiatives to expand reach and drive consumer interest.
  • Managed creative projects from inception to completion, ensuring timely delivery and exceptional results.
  • Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
  • Generated substantial revenue increases by identifying untapped markets and capitalizing on emerging trends within the industry.
  • Monitored competitor activities for vital insights into potential threats or opportunities for growth.
  • Championed customer-centric approaches in all aspects of branding to ensure long-term loyalty and repeat business.
  • Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.

Education

Associate of Arts - Business Management

Los Angeles City College
Los Angeles, CA

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Team Training
  • Employee development
  • Customer relations
  • Goal setting
  • Workflow planning
  • Inventory management
  • Strategic planning

Timeline

Operations Supervisor

The Neighborhood Jeweler
09.2017 - 04.2025

Retail Store Manager

Kipling-VF
09.2010 - 01.2017

Brand Representative/Coordinator

BCBGMAXAZRIA
05.2005 - 08.2010

Wholesale Sales Representative

La Perla
08.2004 - 02.2005

Brand Specialist

Saks Fifth Avenue
08.1994 - 08.2004

Associate of Arts - Business Management

Los Angeles City College

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