Ximena Hernandez
Indianapolis,IN
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Metro By T-Mobile
10.2016 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Skills
- ID Verification
- Strong Multitasking Skills
- Financial Oversight
- Problem-Solving Strengths
- Corrective Actions
- Constructive Feedback
- Customer Service
- Hiring Management
- Staff Management
- Hiring and Onboarding
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Retail Store Manager
Metro By T-Mobile
10.2016 - Current
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