Ximena Hernandez
Gallatin,TN
Summary
Dynamic and reliable professional with a proven track record at Gallatin Rubright Marinas, excelling in customer service and safety protocols. Adept at problem-solving and fostering strong relationships, I consistently enhanced dock operations and ensured a welcoming environment, contributing to improved customer satisfaction and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
4
4
years of professional experience
Work History
Dock Attendant
Gallatin Rubright Marinas
03.2024 - Current
- Reported operations and equipment problems to supervisor for prompt handling.
- Attended to receiving area continuously to offer immediate assistance.
- Followed safety precautions while lifting and moving loads.
- Coordinated with other dock staff to complete tasks quickly and effectively, creating a cohesive team environment.
- Monitored weather conditions closely, adjusting procedures as needed to ensure safe operations during adverse conditions.
- Enhanced dock safety by implementing and enforcing strict safety protocols for all staff and visitors.
- Developed strong relationships with boat owners through consistent communication regarding their vessel''s status while docked or moored at our facility.
- Provided exceptional customer service to boat owners, addressing concerns promptly and resolving issues efficiently.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
Front Desk Receptionist
Comfort Inn & Suites
02.2024 - 07.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Barista
Stomping Grounds Coffee House
05.2022 - 01.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Assistant Teacher
Unity
08.2022 - 11.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Retail Sales Associate
Bealls
05.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Gallatin High School
Gallatin, TNNo Degree - General Studies
Vol State
Gallatin, TNSkills
- Workplace cleanliness
- Shipping and receiving
- Warehouse organization
- Heavy lifting proficiency
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Relationship building
- Flexible schedule
- Self motivation
- Task prioritization
- Goal setting
- Professionalism
- Good judgment
- Sales and operations
- Continuous improvement
Languages
Spanish
Native or Bilingual
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Outdoor Recreation
- Blogging/Vlogging
- Crafting and DIY Projects
- Fashion and Style
- Interior Design
- I have a passion for photography and editing photos
- Music
- Dancing
- DIY and Home Improvement
- Engaging in food photography and sharing culinary creations on social media
- Creative Writing
Timeline
Dock Attendant
Gallatin Rubright Marinas
03.2024 - Current
Front Desk Receptionist
Comfort Inn & Suites
02.2024 - 07.2024
Assistant Teacher
Unity
08.2022 - 11.2022
Barista
Stomping Grounds Coffee House
05.2022 - 01.2024
Retail Sales Associate
Bealls
05.2021 - 08.2022
High School Diploma -
Gallatin High School
No Degree - General Studies
Vol State
Similar Profiles
Holly LopezHolly Lopez
Shuttle Driver at Safe Harbor MarinasShuttle Driver at Safe Harbor Marinas
Renee KuligowskiRenee Kuligowski
Business Manager at Safe Harbor MarinasBusiness Manager at Safe Harbor Marinas
Brenner S. ChaseBrenner S. Chase
Marina Assistant at Latitude MarinasMarina Assistant at Latitude Marinas
Natalie RobredoNatalie Robredo
Assistant Store Manager at Wendys RestaurantAssistant Store Manager at Wendys Restaurant
Ali M. LannomAli M. Lannom
Regional Sales Manager at Cook MedicalRegional Sales Manager at Cook Medical