Ximena Juarez
Jersey City,NJ
Summary
I excel in exceptional customer service and leadership, enhancing customer satisfaction and team efficiency. Skilled in vendor relations and guest engagement, I've significantly improved event outcomes and service quality, demonstrating strong multitasking and memory retention abilities.
Professional hospitality worker, ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Royalton Park Ave
07.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Barnjoo Union Sq
03.2023 - 08.2023
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Floor and Social Manager
Anassa Taverna
04.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
Hostess / Server
Aria West Village
04.2022 - 10.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
High School Diploma -
Instituto Lux
Leon Gto06-2019
Skills
- Exceptional customer service
- Memory retention
- Supervision and leadership
- Vendor relations
- Guest engagement
- Service prioritization
Certification
- Health department training license
- Translation Diploma English-Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Russian
Limited Working
Italian - Korean - Japanese
Elementary
Timeline
Server
Royalton Park Ave
07.2023 - 11.2024
Server
Barnjoo Union Sq
03.2023 - 08.2023
Floor and Social Manager
Anassa Taverna
04.2022 - 03.2023
Hostess / Server
Aria West Village
04.2022 - 10.2022
- Health department training license
- Translation Diploma English-Spanish
High School Diploma -
Instituto Lux
Similar Profiles
Catherine CantwellCatherine Cantwell
Front Desk Receptionist at Ave Maria Water ParkFront Desk Receptionist at Ave Maria Water Park
Gregory FortuneGregory Fortune
Director of Engineering at Mondrian Park AveDirector of Engineering at Mondrian Park Ave
Ishmail ParkerIshmail Parker
Residential Living Specialist at Greystone Park Psychiatric Hospital 59 Koch Ave.Residential Living Specialist at Greystone Park Psychiatric Hospital 59 Koch Ave.