Ximena Jurado
Los Angeles,CA
Summary
Dynamic and results-driven professional with extensive experience at Garco Enterprises-McDonald's, excelling in customer service and team leadership. Proven track record in enhancing guest satisfaction and operational efficiency through effective problem-solving and staff supervision. Skilled in money handling and employee scheduling, consistently fostering a positive work environment.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Myson-Mcdonalds
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Motivated staff to perform at peak efficiency and quality.
Restaurant Manager
Garco Enterprises-Mcdonalds
03.2017 - 04.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
High School Diploma -
Sagrados Corazones
Guayaquil, EcuadorSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Task delegation
- Employee scheduling
- Google drive
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Myson-Mcdonalds
04.2022 - Current
Restaurant Manager
Garco Enterprises-Mcdonalds
03.2017 - 04.2022
High School Diploma -
Sagrados Corazones