Ximena McWilliams
Summary
Diligent professional with experience overseeing accounting, risk and safety operations in dynamic hospitality environments. Skilled in managing workers' compensation, guest complaints, analyzing general liability claims, and collaborating with internal stakeholders to reduce loss. Adept at accounting, risk analysis, and administrative operations.
Overview
8
8
years of professional experience
Work History
Guest Relations and Risk Specialist
Caesars Entertainment
02.2024 - Current
- Work closely with proper safety and workers compensation programs to determine trends
- Ensure the property's safety and workers compensation programs are maintained and audited on a periodic basis
- Work with insurance carrier to ensure effective claim management and reserving of all claims
- Establish a strong presence in operations by working closely with hotel/casino senior management team in support of Safety and Risk Management initiatives
- Research with internal departments the existence of agreements, contracts and certificates of insurance in such matters
- Analyzes loss/claims experience to identify trends and make recommendations for improvement
- Reduced overall risk exposure for the organization through strategic implementation of risk mitigation measures.
- Improved risk management processes by conducting thorough reviews and identifying potential areas of concern.
- Strengthened internal controls by working closely with auditors during annual reviews, addressing identified weaknesses promptly.
Accounting Specialist
Golden Nugget Casino Lake Tahoe
08.2023 - 02.2024
- Responsible for verifying accuracy and correctness of figures, calculations and postings of all recorded transactions against original documents
- Receives any Casino-related Transaction Reports with associated supporting documents
- Reconciles reports to supporting documents in accordance with established internal gaming controls, as outlined on daily/weekly/monthly/annual checklists
- Issues Exception Reports for any instances of non-compliance with established internal controls
- Coordinates with the lead audit clerk or Accounting Supervisor concerning revenue discrepancies and proposed adjustments to be made to correct the same
- Prepares daily recurring journal entries to record daily activity, as appropriate
- Compiles all reports pertaining to the daily audit operations and distributes/saves in accordance with the distribution list/policy
- Maintains complete audit records in an organized manner for proper record retention as per company policy
- Files all documents and computer reports for future reference
- Input financial data and produced reports using Oracle.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
Server / Barback
Azul Latin Kitchen
12.2018 - 07.2023
- Taking customers' food and drink orders
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Accounting Trainee
FW Promotional Products
06.2021 - 12.2021
- Manage financial statements and dashboards
- Create and manage invoices for customers
- Assisted with payroll processing, ensuring accurate compensation for all employees.
- Tracked funds, prepared deposits and reconciled accounts.
- File all necessary tax and financial forms for the company
- Determine proper company filing schedule based on available information
- Received, reviewed and verified validity and completeness of appropriation, accounting, and financial data.
- Extracted and manipulated data using Quickbooks system.
- Quality-assure and audit reports and filings for errors
- Provided journal entries and performed accounting on accrual basis.
- Improved financial accuracy by assisting with the preparation and analysis of monthly financial statements.
- Prepared working papers, reports and supporting documentation for audit findings.
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
Administrative Assistant
Chaqchao Organic Chocolates and Las Gringas Pizzeria
06.2020 - 02.2021
- Daily control of the store's resources (employees, cash, basic services, supplies, etc.)
- Daily monitoring of sales, preparation of daily sales report to General Management and consolidation of accounting documents supporting the sale and daily
- Deposit of the daily sale of cash in Banks
- Review of the daily purchase of food and beverages and recording in a control panel for reporting to management
- Daily review and classification of expense invoices according to established cost centers
- Daily review with the person in charge of Maintenance of the reports of equipment incidents and communication to the different suppliers for the corresponding corrective or preventive maintenance
- Management, control, reporting and replacement of all Petty Cash expenses
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Interexchange Programs advisor
INTEJ Promoter of integration and youth educational tourism
04.2019 - 07.2019
- Know the products and services of the organization correctly
- Maintain efficient communication with clients and team members in regard to our services.
- Creativity to incentivize campaigns or advertising about services
- Support in the management of social networks
- Customer problem solving
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Oversaw career and job fairs to connect students with area schools and employers.
- Advised students on educational, career and social opportunities.
Administrative Assistant
Happy Dents Dental Clinic
08.2016 - 08.2017
- Receipt and resolution of inquiries, complaints and claims
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted coworkers and staff members with special tasks on daily basis.
- Analyze and transfer the needs and suggestions of users to the remaining departments of the company
- Reservations of dental medical consultations
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
BBA - Economics And Administrative Sciences
Catholic University of Santa Maria
Arequipa, Peru12-2019
BBA - International Business
Catholic University of Santa Maria
Arequipa, Peru12-2019
High School Diploma -
Nuestra Señora De La Merced High School
Puno, Peru12-2014
Skills
- Accounting software: QuickBooks, Oracle, YNAB
- Audit Support
- Risk Analysis
- Data Analytics
- Risk mitigation strategies
- Insurance Risk Assessment
- Organizational Skills
- Bookkeeping and accounting proficiency
- Risk Management and Safety
- Claim Reviews
- Internal Audits
- Incident Investigations
Activities/honors/awards
- Author of the Annual research magazine 'Economy and Business', promoted by the Faculty of Administrative Economic Sciences and the Research and Technological Innovation Unit of the Catholic University of Santa Maria, author of the research 'Analysis of Textile Exports of the Arequipa region 2018', Published in November 2019.
Languages
Spanish
Native or Bilingual
English
Full Professional
References
Available upon request
Timeline
Guest Relations and Risk Specialist
Caesars Entertainment
02.2024 - Current
Accounting Specialist
Golden Nugget Casino Lake Tahoe
08.2023 - 02.2024
Accounting Trainee
FW Promotional Products
06.2021 - 12.2021
Administrative Assistant
Chaqchao Organic Chocolates and Las Gringas Pizzeria
06.2020 - 02.2021
Interexchange Programs advisor
INTEJ Promoter of integration and youth educational tourism
04.2019 - 07.2019
Server / Barback
Azul Latin Kitchen
12.2018 - 07.2023
Administrative Assistant
Happy Dents Dental Clinic
08.2016 - 08.2017
BBA - Economics And Administrative Sciences
Catholic University of Santa Maria
BBA - International Business
Catholic University of Santa Maria
High School Diploma -
Nuestra Señora De La Merced High School
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