Ximena Morales
Raleigh,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Restaurant Manager
Restaurant Tlaquepaque
01.2023 - 04.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Assistant
Back Yard Hibachi
01.2022 - 09.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Cleaner Helper
MVV CLEANING
06.2022 - 01.2023
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Enhanced workplace safety by promptly addressing spills and other hazards on floors and walkways.
- Supported fellow cleaners with various tasks, ensuring efficient completion of assigned duties.
- Delivered exceptional floor care services including vacuuming, mopping, and polishing to enhance the overall appearance of spaces walked upon daily by clients and employees alike.
Education
Bachelor of Administrative Studies - Business Administration
Universidad San Ignacio De Loyola
Lima, PE12.2018
Skills
- Staff Management
- Operations Management
- Customer Engagement
- Organization and prioritization
- Passion for customer satisfaction
- Customer Service
- Collaboration and Teamwork
- Excellent Communication
References
- Backyard Hibachi
Huong Huynh 9847897448
- MVV Cleaning
Milagros Vildoso 2027493606
Timeline
Restaurant Manager
Restaurant Tlaquepaque
01.2023 - 04.2024
Cleaner Helper
MVV CLEANING
06.2022 - 01.2023
Assistant
Back Yard Hibachi
01.2022 - 09.2023
Bachelor of Administrative Studies - Business Administration
Universidad San Ignacio De Loyola
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