Ximena Muy
Gastonia,NC
Summary
Detail-oriented professional with experience in customer service, accounting, and bilingual translation. Proficient in managing high-volume calls, maintaining customer satisfaction, and performing accurate financial tasks. Skilled in CRM systems, QuickBooks, with a talent for enhancing customer retention and supporting sales teams. Effective at interpreting and translating between English and Spanish, ensuring clear communication across diverse client groups.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Hector Guerra
Gastonia, NC
01.2024 - Current
- Applied conflict resolution techniques to calm upset customers, ensuring a positive company image.
- Provided accurate information about products and services to customers.
- Supported sales team members to drive growth and development.
- Boosted customer loyalty by tailoring discount solutions to individual needs, enhancing satisfaction
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
Accounting Assistant
Norma Guerra
Charlotte, NC
11.2023 - Current
- could be "Managed accurate and timely bi-weekly payroll, ensuring employee satisfaction.
- Calculated income and social security tax deductions.
- Produced reliable reports by checking financial statements for accuracy.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Handled daily cash transactions and maintained petty cash fund.
- Answered questions from customers regarding their billing or payment status.
Translator and Interpreter
Jose Guerra
Gastonia, NC
12.2023 - 10.2024
- Facilitated clear communication between Spanish-speaking clients and English-speaking staff, bridging language barriers effectively.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Reviewed audio recordings or video files requiring translation services.
- Used electronic listening system to listen to speakers' statements, determine meanings and prepare translations.
- Delivered translation services to clients.
- Translated documents from English to Spanish and vice versa for various clients.
- Translated client documents between languages.
Education
Associate of Science - Science And Comunication
Liceo Esquipulteco
Guatemala09-2017
Skills
- Account updating
- Complaint resolution
- Scheduling
- Money handling
- Prioritization
- Brand representation
- Calm demeanor
- Microsoft Excel
- Call center operations
- QuickBooks
- Bilingual (English/Spanish)
- Active Listening
- Time Management
Accomplishments
- Diploma in arts
- Diploma in sport
- Diploma in languages
Languages
English
Professional
Spanish
Professional
Affiliations
- Arts
- Language studies
- Sports
- Bible study
Certification
- Study in an English program
- Have diplomas in computing
Timeline
Customer Service Representative
Hector Guerra
01.2024 - Current
Translator and Interpreter
Jose Guerra
12.2023 - 10.2024
Accounting Assistant
Norma Guerra
11.2023 - Current
Associate of Science - Science And Comunication
Liceo Esquipulteco
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