Ximena Nava
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Service Cashier
Sterling McCall Nissan
05.2023 - Current
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Leasing Specialist
Veritas Equity Management
04.2022 - 03.2023
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept meticulous records of correspondence between management and tenants.
- Marketed property to local businesses through collateral, emails and phone calls.
- Attended staff meetings and took extensive notes to share with property manager.
- Developed and implemented tactical marketing plans.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Developed and implemented resident activities and identified problem vacancies.
- Set appointment times for individuals to tour facilities and see available units.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Regularly inspected curb appeal of facilities to keep property great shape.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
Sales Associate
Saige And Rose Boutique
11.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Financial Services Associate
Dolex Dollar Express Inc
06.2021 - 12.2021
- Administered account transactions with customers and assisted in generating sales opportunities.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Proposed investment products to customers.
- Administered account transactions and responded to customer inquiries concerning financial products.
- Coded data for input to financial systems according to company's procedures.
- Opened and closed accounts as required.
- Performed ATM deposits, withdrawals, check deposits and check cashing.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Monitored changes in financial markets and kept clients informed of latest developments.
Cashier Team Lead
Houston Garden Center
12.2020 - 04.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Mentored new team members on sales software system operation.
- Alleviated customer service needs with policy-appropriate solutions.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Office Assistant
Hermann Hydraulics And Services
01.2017 - 01.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Scheduled and coordinated travel arrangements for office staff members.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Coordinated travel arrangements for staff members.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Front Desk Receptionist
Just Hydraulics And Mechanical
01.2014 - 01.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
Education
High School Diploma -
Northbrook High School
Houston, TXSkills
- Operational Efficiency
- Job Training
- Recordkeeping Compliance
- Rental Car Management
- Warranty Documentation
- Complaint Handling and Resolution
- Price Identification
- Consultative Sales Approach
- Product Location
- Cash Register Operation
- Microsoft Office
- Bookkeeping Software
- Shipment Procedures
- Cashier Oversight
- Administrative Duties
- Coupon Redemption
- Account Invoicing
- Money Handling
- Office Supplies and Inventory
- Stock Replenishment
- Maintaining Clean Work Areas
- Credits and Refunds
- Training Junior Team Members
- Answering Customer Questions
- Merchandise Packaging
- Merchandising Displays
- Adaptable and Flexible
- Return and Exchange Processing
- Invoice Review
- Fitting Room Oversight
- Financial Transactions
- Transaction Balance Sheets
- Customer Service
- Social Perception
- POS System Operations
- Accurate Recordkeeping
- Coin and Currency Counting
- Work Task Prioritization
- Sales Transactions
- Merchandise Stocking
- Accounts Payable and Accounts Receivable
- Process Transactions
- Product Restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Service Cashier
Sterling McCall Nissan
05.2023 - Current
Leasing Specialist
Veritas Equity Management
04.2022 - 03.2023
Sales Associate
Saige And Rose Boutique
11.2021 - 05.2022
Financial Services Associate
Dolex Dollar Express Inc
06.2021 - 12.2021
Cashier Team Lead
Houston Garden Center
12.2020 - 04.2021
Office Assistant
Hermann Hydraulics And Services
01.2017 - 01.2018
Front Desk Receptionist
Just Hydraulics And Mechanical
01.2014 - 01.2016
High School Diploma -
Northbrook High School
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