Ximena Oliva
Gilroy,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Carters Oshkosh
02.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Florist
Albertsons
11.2022 - 08.2023
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Prepared potted plants and bouquets based on customer requirements.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Utilized floral design techniques to craft unique floral arrangements.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Provided customers with care directions for flower arrangements.
- Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Education
High School Diploma -
Christopher High School
Gilroy, CA06.2023
Skills
- Vendor Relationships
- Artistic Floral Design
- Customer Needs Assessments
- Providing Feedback
- Customer Inquiries
- Monthly Inventory
- Client Requirements
- Customer Loyalty
- Money Handling
- Customer Service
- Verbal Communication
- Active Listening
- Monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Florist
Albertsons
11.2022 - 08.2023
Sales Associate
Carters Oshkosh
02.2021 - 09.2022
High School Diploma -
Christopher High School
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