Ximena Orta
Dallas,TX
Summary
Dynamic and adaptable professional with a background in the US Army Reserve and customer-focused roles at European Wax Center and TONI&GUY. Excelled in high-stress situations and team collaboration, demonstrating exceptional problem-solving and communication skills. Proven track record of enhancing customer satisfaction and loyalty through attentive service and a positive attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
US Army Reserve Member in Human Resources
US Army Reserve
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
European Wax Center
European Wax Center
05.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Hair Salon Assistant
TONI&GUY
06.2019 - 08.2020
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
Education
High School Diploma -
Skyline High School
Dallas, TX05.2019
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
Certification
- Human Resources, US Army Reserve - Feb 2024-Current
Additional Information
I am Currently enlisted in the US Army Reserves where I serve as Human Resource Specialist, working one weekend a month and two full weeks during the summer. I consider myself to have great people skills and love learning new skills.
Languages
Spanish
Native or Bilingual
Timeline
US Army Reserve Member in Human Resources
US Army Reserve
02.2024 - Current
European Wax Center
European Wax Center
05.2020 - 07.2021
Hair Salon Assistant
TONI&GUY
06.2019 - 08.2020
High School Diploma -
Skyline High School
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