Ximena Rodriguez
Katy,TX
Summary
At Angel's Churro's and Chocolate, as a Lead Barista, I enhanced team productivity through effective communication and mentoring, while also elevating customer satisfaction by mastering menu offerings and streamlining service processes. Demonstrating adaptability and a commitment to cleanliness, I significantly contributed to a positive, high-quality service environment. I am a motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly, I pursue opportunities to support team members and proactively address issues. Hardworking and passionate job seeker with strong organizational skills eager to work for a secure position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Lead Barista
Angel's Churros and Chocolate
06.2022 - 02.2023
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
Cypress Lakes High School
Katy, TX05.2024
Skills
- Cleanliness standards
- Order Taking
- Adaptability to Change
- Supply Ordering
- Menu Memorization
- Friendly and outgoing
- Active listener
- Opening and closing duties
- FLUENT Spanish
- Table setting knowledge
- Adaptable and Flexible
- Time Management
- Packaging and Labeling
- Safe Food Handling Practices
Photography
I take simplistic and detailed photos with a vision in mind that I strive to achieve.
Languages
Sp
Native or Bilingual
Timeline
Lead Barista
Angel's Churros and Chocolate
06.2022 - 02.2023
High School Diploma -
Cypress Lakes High School
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