Ximena Sakay
Tampa,Florida
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Narro's Import Export
Miami, FL
02.2022 - Current
- Maintain calendars for appointments, sort mail, make copies, and plan meetings
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Developed processes for efficient workflow within the departmental structure.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
- Proofread documents for accuracy prior to submission to the executive team.
- Maintained confidential files related to personnel records or other sensitive information.
Data Entry Clerk
South Motors
Miami, FL
10.2021 - 01.2022
- Scanned documents into appropriate databases for storage purposes.
- Created spreadsheets to track data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
- Compiled reports based on gathered information.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Cashier
Planet Dodge/Pinnecal
Doral, FL
08.2020 - 02.2021
- Issue receipts, refunds, credits, or change due to customers
- Key control for Porters
- Opening and closing day on CDK
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Rep
Alorica
Cutler Bay, FL
08.2018 - 01.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate of Arts - Art & Graphic Design
Miami Dade College
true01.2024
Skills
- Articulate and well-spoken
- Professional phone etiquette
- Customer service-oriented
- 70 WPM typing
- Multi-line phone proficiency
- Accurate and detailed
- Excellent communication skills
- Invoice processing
- Advanced clerical knowledge
- Filing and data archiving
- Excellent planner and coordinator
- Works well under pressure
- Office Suite knowledge
- Fast learning
- Multi-Task Management
Timeline
Personal Assistant
Narro's Import Export
02.2022 - Current
Data Entry Clerk
South Motors
10.2021 - 01.2022
Cashier
Planet Dodge/Pinnecal
08.2020 - 02.2021
Customer Service Rep
Alorica
08.2018 - 01.2020
Associate of Arts - Art & Graphic Design
Miami Dade College
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