Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ximena Vasquez

San Marcos ,TX

Summary

Dynamic and dedicated Medical Receptionist with proven expertise at San Charbel Hospital in enhancing patient satisfaction through efficient front desk operations and compassionate customer service. Skilled in insurance verification and appointment scheduling, I excel in creating a welcoming environment while managing high call volumes and maintaining confidentiality in compliance with HIPAA regulations.

Overview

1
1
year of professional experience

Work History

Medical Receptionist

San Charbel
01.2024 - 01.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Receptionist Administrator

Ben Brite
09.2023 - 10.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

Education

Associates - General Studies

Texas Southmost College
Brownsville, TX

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Patient scheduling
  • Microsoft office
  • Insurance verification

Accomplishments

- BLS Certification

- EKG Technician Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Medical Receptionist

San Charbel
01.2024 - 01.2025

Receptionist Administrator

Ben Brite
09.2023 - 10.2024

Associates - General Studies

Texas Southmost College

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