Xinavane Foreman
San Pablo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Determined professional with dedication to hard work and team player attitude.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
GardaWorld Security
10.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Patrolled commercial property and associated parking garage.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Warehouse Associate
Associated
08.2022 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 40 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Janitorial Supervisor
KBS
09.2022 - 01.2023
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Established and enforced safety protocols and guidelines for staff.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Maintained required records of work hours, budgets and payrolls.
Customer Service Representative
Safeway
05.2019 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
Cashier
Walmart
03.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Sales Associate
Foot Locker
6 2018 - 7 2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
No Degree - Sociology
Berkeley City College
No Degree - Criminal Justice
Cal State Fullerton
Fullerton, CAHigh School Diploma -
Berkeley High School
6 . 2017
Skills
- Trash Collection
- DOT Regulations
- Invoice Verification
- Inventory Organization
- Pallet Jack Operation
- Physical Strength and Stamina
- Product Verification
- Quantity Calculations
- Shipping and Receiving
- General Housekeeping
- Order Picking and Processing
- Prepare Orders
- Hazardous Chemicals
- Daily Facility Operations
- Chemical Cleaners
- Daily Progress Reports
- Active Listening
- Assessing Needs
- Complex Problem-Solving
- Safe Work Practices
- Daily Timekeeping
- Workplace Safety
- Equipment Safety
- Flooring Care
- Compliance Requirements
- Surface Polishing
- Routine Inspections
- Cardboard Recycling
- Carpet Cleaning
- Inventory Restocking
- Safety Policies and Procedures
- OSHA Standards
- Organize Work Schedules
- Account Management
- Sales Expertise
- Shipping and Receiving Understanding
- Product Organization
- Clerical Support
- Conflict Resolution
- Multi-Line Telephone Operation
- Cultural Sensitivity
- Money Handling Abilities
- Critical Thinking
- Typing Proficiency
- Closing Sales
- Mathematics
- HAZMAT knowledge
- Facilities maintenance
- Attention to Detail
- Organization and Time Management
- Dependable and Responsible
- Public relations
- Surface sanitation
- Custodial machine operation
- Sanitation Practices
- Disinfection Practices
- Chemical Handling
- Custodial team leadership
- Materials requisition
- Inventory replenishment
- Training and Development
- Data Entry
- Self-Motivated
- Written Communication
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Multitasking Abilities
- Team building
- Decision-Making
- Planning and Coordination
- Lifting and sorting
- Assembly and production
- Quantity calculations
- Labeling and boxing
- Facilities maintenance
- Flexible and Adaptable
- Product knowledge
- Liquor law compliance
- Basic math skills
- Conflict resolution techniques
- Compassionate
- POS systems
- Opening and closing procedures
- Bank deposit procedures
- Accurate money handling
- Team Building
- Strategic thinker
- Goals and performance
- Cash register operation
- Maintenance and Repair
- Good Telephone Etiquette
- Route deliveries
- Warehouse environment safety
- Inventory oversight
- Time management
- Problem-solving skills
- Sensitive information handling
Certification
CPR Certified
Guard Card Licensed
Timeline
Unarmed Security Officer
GardaWorld Security
10.2023 - Current
Janitorial Supervisor
KBS
09.2022 - 01.2023
Warehouse Associate
Associated
08.2022 - 10.2023
Cashier
Walmart
03.2020 - 10.2020
Customer Service Representative
Safeway
05.2019 - 07.2022
Sales Associate
Foot Locker
6 2018 - 7 2019
No Degree - Sociology
Berkeley City College
No Degree - Criminal Justice
Cal State Fullerton
High School Diploma -
Berkeley High School
CPR Certified
Guard Card Licensed
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