Xin Min Yong
Kuala Lumpur ,Malaysia
Summary
Adept at transforming training material into actionable skills, I significantly improved performance at OEC Pvt Ltd by tailoring executive training programs. Fluent in multiple languages, including Mandarin and English, I excel in cross-cultural communication and confidentiality. My expertise in employee relations and customer service has consistently enhanced organizational productivity and client satisfaction.
Overview
13
13
years of professional experience
Work History
Executive, Administrator Trainer
OEC Pvt Ltd (Part Time)
10.2022 - Current
- Executed training programs.
- The company has pre-set training material, which I could impart to the staff in training for executive positions. I am able to find what the staff having trouble with and resolve the matter so that the staff can execute their role precisely. This was one-on-one training, and each person was able to successfully perform the duties of their role as a result of the training provided.
- Maintained a professional work environment by overseeing office space planning, equipment procurement, and facility management.
- Safeguarded confidential information through the implementation of strict document management protocols and secure filing systems.
English Chinese Translator
Freelance
04.2022 - Current
- Developed a thorough understanding of industry-specific terminology to provide accurate translations in specialized fields.
- Captured geopolitical, regional, ethnic and cultural elements in text.
- Processed source vernacular into translations, summaries, roundups and other defined products.
- Identified and summarized factual points and abstract concepts.
- Edited and proofread other team members' translations.
- Delivered culturally-sensitive translations that maintained the original meaning and tone of the source material.
- Maintained message content, tone, and emotion as closely as possible.
HR Administrator
Dianetics Foundation
06.2021 - 01.2022
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Reduced time spent on administrative tasks by automating key processes.
- Assisted employees with benefits enrollment, ensuring accuracy of information and timely processing of forms.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
- Prepared new hire letters, employee contracts, and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Coordinated training programs to equip employees with necessary skills, significantly improving performance and productivity.
Counselor
Church of Scientology Auckland
08.2017 - 01.2022
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
Senior Beauty Advisor
Sephora Singapore
08.2013 - 10.2016
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Educated clients on proper skincare routines based on individual skin types, fostering long-term trust with customers.
Make Up Artist
Freelance
10.2011 - 12.2012
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Scheduled onsite and offsite makeup appointments for clientele.
- Applied makeup in accordance with clothing style.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Education
Bachelor of Arts - Fashion Design
Raffles College of Higher Education
Singapore06-2013
Certificate in Professional Make Up Artist - Make Up
Diva Professional Makeup Artist School
Malaysia06-2012
No Degree - Fashion Design
Raffles Kuala Lumpur
Malaysia12-2011
Skills
- Effective communication
- Information confidentiality
- Employee relations
- Training coordination
- Fluent in Chinese, Mandarin, Cantonese, English
- Customer service
- Honest and dependable
- Reliable and responsible
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Executive, Administrator Trainer
OEC Pvt Ltd (Part Time)
10.2022 - Current
English Chinese Translator
Freelance
04.2022 - Current
HR Administrator
Dianetics Foundation
06.2021 - 01.2022
Counselor
Church of Scientology Auckland
08.2017 - 01.2022
Senior Beauty Advisor
Sephora Singapore
08.2013 - 10.2016
Make Up Artist
Freelance
10.2011 - 12.2012
Bachelor of Arts - Fashion Design
Raffles College of Higher Education
Certificate in Professional Make Up Artist - Make Up
Diva Professional Makeup Artist School
No Degree - Fashion Design
Raffles Kuala Lumpur
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