XINRU WEN
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Logistics Assistant
RM
05.2022 - 04.2024
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracking and tracing cargo to its destination.
- Coordinated with shipping and transport companies on behalf of clients.
- Reduced shipping delays through proactive coordination with vendors and carriers.
- Assisted operations manager with planning of routine operations and special projects
- Managed and maintained file system covering expenses, reports, and support documentation
- Assisted with facility scheduling and customer service
- Solved problems timely and effectively, ensuring customer satisfaction.
- Contributed to increased customer satisfaction with prompt processing and handling of LTL orders.
Office Assistant
WPTX
10.2021 - 04.2022
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Performed inventory counts and stocked merchandise
- Cleaned and maintained warehouse in compliance with OSHA safety standards
- Assembled and filled more than 3,000 shipments per day and prepared all shipping documentation
- Shipped material and performed boxing, packing, labeling and preparation of related documents
- Confirmed accuracy, quality and quantity of materials received and listed on BOL
- Verified quantity and description of materials received by checking merchandise against packing list
- Compared received packages against shipping documents.
Agent Assistant
Farmers
01.2021 - 09.2021
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Produced high-quality documents, spreadsheets for internal and customer-facing needs
- Organized and coordinated meetings and conference calls with various individuals
- Quoted prices and credit terms to prepare sales contracts
- Resolved caller issues quickly and thoroughly
- Compiled lists of potential clients to develop and expand book of business
- Documented caller information in word, google sheets and excel
- Obtained client information by answering telephone calls
- Informed clients of policies and procedures.
Seasonal Sales Associate
Cherry Hill Programs
10.2020 - 12.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
Retail Sales Associate
T-Mobile US Inc.
07.2018 - 05.2019
- Educated customers on promotions to enhance sales
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Assisted customers by answering questions and fulfilling requests
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Health Sciences -
Houston Community College
Houston, TX12.2019
High School Diploma -
Temple City High School
Temple City, CA06.2013
Skills
- Attention to detail
- Excellent work ethic
- Inventory and Supply Management
- Computer literate
- Shipment Tracking
- Shipping Documentation
Timeline
Logistics Assistant
RM
05.2022 - 04.2024
Office Assistant
WPTX
10.2021 - 04.2022
Agent Assistant
Farmers
01.2021 - 09.2021
Seasonal Sales Associate
Cherry Hill Programs
10.2020 - 12.2020
Retail Sales Associate
T-Mobile US Inc.
07.2018 - 05.2019
Health Sciences -
Houston Community College
High School Diploma -
Temple City High School
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