Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

XINWEI CEN

Oakland,CA

Summary

Bilingual Policy & Operations Specialist with 3+ years of experience supporting Trust & Safety initiatives for YouTube through Google’s scaled operations. Adept at search-related content evaluation, vendor performance auditing, and policy enforcement with an eye toward improving user experience. Fluent in Cantonese, Mandarin, and English, with strong cross-functional communication skills and experience refining workflows, analyzing trends, and managing quality assurance within complex, fast-paced environments.

Overview

7
7
years of professional experience

Work History

Content Review Associate/Quality Assurance

Accenture Flex – Trust & Safety for YouTube (Client: Google)
10.2021 - 09.2024
  • Evaluated and audited search and recommendation-related content for policy compliance across video, text, and audio.
  • Conducted QA reviews of vendor moderation decisions, ensuring consistency with evolving platform standards.
  • Analyzed trends in escalated cases and user behavior to identify experience-impacting patterns.
  • Delivered structured feedback to vendor teams and collaborated with internal QA and policy stakeholders to enhance review quality and alignment.
  • Co-developed and refined internal documentation and standard operating procedures (SOPs) to improve operational clarity.
  • Maintained high resilience and professionalism when working with sensitive or disturbing content in multilingual contexts.

Administrative Assistant

Asian Women Immigrant Advocate
03.2018 - 01.2019
  • Managed and maintained client records, ensuring accuracy and confidentiality.
  • Provided trilingual support (Cantonese, Mandarin, English) in legal interpretation and community engagement.
  • Coordinated schedules, appointments, and event logistics in a fast-paced nonprofit setting.

Chef Assistant / Cashier

Shumi Ramen
05.2017 - 06.2018
  • Provided efficient customer service and handled high-volume transactions.
  • Supported kitchen operations under pressure, demonstrating adaptability and teamwork.

Education

Bachelor of Arts - Design Studies

San Jose State University
San Jose, CA
08-2021

Skills

  • User Experience Evaluation
  • Policy Enforcement & Scaled Operations
  • Quality Assurance & Trend Analysis
  • SOP Development & Workflow Optimization
  • Cross-functional Team Collaboration
  • Data-Driven Insights & Reporting
  • Trilingual Communication (Mandarin, Cantonese, English)
  • Google Workspace Microsoft Office

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Japanese
Limited Working

Timeline

Content Review Associate/Quality Assurance

Accenture Flex – Trust & Safety for YouTube (Client: Google)
10.2021 - 09.2024

Administrative Assistant

Asian Women Immigrant Advocate
03.2018 - 01.2019

Chef Assistant / Cashier

Shumi Ramen
05.2017 - 06.2018

Bachelor of Arts - Design Studies

San Jose State University

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