Xinyi Liang

• Reviewed and verified 500+ pickup addresses daily, accurately identifying valid versus invalid orders through data analysis to ensure routing precision.
• Developed and optimized driver routing plans, improving pickup efficiency while reducing time and operational costs.
• Coordinated with customers to assess daily shipment volume and determine appropriate vehicle allocation.
• Communicated with customers on tracking, pickup status, and exception issues, providing clear solutions, and maintaining high service satisfaction.
• Monitored daily operational data to support capacity planning, driver allocation, and performance tracking.

• Reviewed 5,000+ customer orders and provided timely responses regarding shipment status, requirements, and warehouse availability.
• Verified cargo locations and inventory levels for all incoming and outgoing shipments to ensure accuracy and prevent delays.
• Coordinated with delivery drivers to confirm that they received the correct shipments, and resolved any discrepancies immediately.
• Monitored outbound readiness to ensure on-time departures, reducing delays, and improving overall warehouse productivity.

• Provided administrative support to supervisory team, organizing client files, managing correspondence, and scheduling meetings to streamline operations.
• Assisted in reviewing and processing insurance policies, deepening knowledge of insurance brokerage operations and policy structures.
• Managed multiple tasks efficiently, including assisting with client queries and administrative duties.